OSAMA MOHAMED ELSHENAWY
Al Ain
Summary
Experienced branch manager with over 15 years in financial services, including 12 years in the UAE. Expertise in branch operations, regulatory compliance, and customer relationship management. Proven ability to streamline operations, enhance service standards, and lead teams to achieve corporate objectives. Skilled in managing cash volumes, audits, and financial transactions with a focus on ethical banking practices. Results-oriented Branch Manager with extensive experience in financial services and banking operations. Led branch to achieve revenue and growth targets, ranking #1 in Al Ain for four consecutive years. Drove sales initiatives, fostered a high-performance culture, and ensured compliance with regulatory standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Branch Manager
Al Ansari Exchange LLC
Al Ain
03.2013 - Current
- Lead and manage full branch operations, ensuring achievement of revenue, profitability, and growth targets.
- Ranked #1 branch in Al Ain for four consecutive years, demonstrating consistent operational excellence and sales leadership.
- Drive sales initiatives for company products, including Visa Travel Cards, Visa Flexi Pay, and National Bonds, achieving an average of 120 Travel Cards issued per month.
- Foster a high-performance sales culture by motivating and coaching staff to exceed individual and branch KPIs.
- Monitor and analyze sales performance metrics, implementing targeted strategies to sustain top-ranking results.
- Ensure full compliance with CBUAE and AML/CFT regulations while maintaining strong internal controls and risk management standards.
- Oversee daily cash management, vault reconciliation, and liquidity planning to ensure operational efficiency and security.
- Resolve escalated customer issues and enhance service quality, contributing to strong customer retention and satisfaction.
- Prepare and present performance reports to senior management, highlighting achievements and growth opportunities.
Assistant Branch Manager
Etisalat
12.2009 - 03.2013
- Managed all in-branch activities including staff supervision, sales target achievement, and customer engagement.
- Delivered consistent team performance through structured training, performance reviews, and sales coaching.
- Promoted bundled service offerings and up-selling strategies, increasing branch revenue.
- Maintained accurate daily cash balances and reconciliations, minimizing discrepancies.
- Reported branch sales and operational performance to regional management.
Branch Operations Supervisor
The Mobile Shop
05.2007 - 11.2009
- Oversaw branch staff and daily sales operations.
- Maintained stock levels, managed POS displays, and implemented in-store promotions.
- Handled customer complaints and created loyalty through excellent service.
- Collected competitor data and market intelligence to improve sales strategy.
Sales Executive
Emirates Bank
Abu Dhabi
01.2006 - 01.2007
- Built strong client relationships, advised on banking products, and handled customer inquiries.
- Assisted clients with loans, leasing options, and financial documentation.
- Tracked sales progress and reported to sales managers with accuracy.
Corporate Sales Executive
Vodafone
01.2005 - 01.2006
- Managed B2B accounts and delivered tailored telecom solutions to corporate clients.
- Developed corporate training materials for improving sales results.
- Increased corporate sales through strategic planning and relationship management.
Education
Bachelor of Commerce - Accounting
Tanta University
Egypt01-2003
Skills
- Financial Transaction Processing
- Communication
- Bank Withdrawals
- Teller Operations
- Attention to Detail
- Customer Service Management
- Banking
- Customer Retention
- Analytical Skills
- Cash Management
- Banking Law
- Cash Handling
- Customer Contact
- Customer relationship management
- Sales strategy development
- Revenue growth initiatives
- Compliance management
- Risk assessment
- Cash management
- Staff training and development
- Operational efficiency
- Team leadership
- Problem solving
- Escalated issue resolution
- Coaching and mentoring
- Performance reporting
- Customer relations
- Branch operations
- Staff mentoring
- Operations management
Certification
- Al Ansari Academy, Advanced Anti-Money Laundering (6 Certificates), PFCM Level 2 – Professional Financial Crime Management, Foreign Currency & Counterfeit Currency Detection, Customer Service & Sales Excellence, Risk and Fraud Prevention II
- Other Training Institutes, Retail Sales Management | Logic Consulting, Best Sales Techniques | Etisalat Academy, Sales Skills & Personal Victory | Vodafone Academy
Languages
Arabic
English
Websites, Portfolios and Profiles
http://linkedin.com/in/osama-elshenawy-80849767
References
Available upon request.
Personal Information
Available: Immediately or as per notice period
Interests
- Football playing and Music
Timeline
Branch Manager
Al Ansari Exchange LLC
03.2013 - Current
Assistant Branch Manager
Etisalat
12.2009 - 03.2013
Branch Operations Supervisor
The Mobile Shop
05.2007 - 11.2009
Sales Executive
Emirates Bank
01.2006 - 01.2007
Corporate Sales Executive
Vodafone
01.2005 - 01.2006
Bachelor of Commerce - Accounting
Tanta University