Osama Moharam
Summary
Dedicated hospitality professional with extensive expertise in customer engagement, menu presentation, and order processing. Proven track record in enhancing guest satisfaction through effective communication, attention to detail, and adherence to food safety standards. Adept at managing tables, handling cash transactions, and ensuring cleanliness standards are met. Skilled in team coordination, conflict resolution, and sales persuasion to drive service delivery excellence. Committed to maintaining high safety compliance and delivering exceptional dining experiences.
Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Head Waiter
Bussola Restaurant
04.2021 - Current
- Trained new staff members, promoting consistent service standards across the team
- Coordinated linen, silverware, glassware requirements maintaining aesthetic appeal of the restaurant.
- Check dishes for cleanliness and presentation and report any problems
- Ensure the order deliver when they have been prepared
- Ensure The guest satisfaction is perfect
- Streamlined table turnover processes, enhancing operational efficiency.
- Provided discreet, unobtrusive service during private functions ensuring client privacy.
- Maintained clean and organised restaurant environment for optimal dining experience.
- Oversaw wine selection and pairing suggestions to enhance meal enjoyment.
- Conducted inventory checks for smooth operation of the restaurant.
- Ensured compliance with health and safety regulations within the restaurant premises.
- Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
- Ensured accurate orders by effectively communicating with kitchen staff.
- Promoted special events at the restaurant resulting in increased bookings.
- Communicated regularly with management regarding customer feedback and staff performance issues.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Followed food hygiene and safety procedures in line with requirements.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Processed payments and reduced customer wait times.
- Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
- Liaised with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.
- Organised seating for groups and guests with special needs.
- Upsold sides and beverages to increase restaurant revenue.
- Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
Waiter
Mina Kitchen Restaurant
02.2016 - 01.2021
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Maintained knowledge of menu items, leading to accurate order taking.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Liaised with kitchen staff for prompt order delivery to customers.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Explained dish components clearly to inform customers' decisions.
- Relayed feedback from customers to management for continuous improvement.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Accommodated special dietary requests, enhancing customer dining experience.
Supervisor
Salutena Beach Resort Hotel
Sharm Alshaikh
06.2012 - 08.2015
- Sharing ideas to improve revenue and exceed the targets
- Monitoring Store requests
- Responsible with work orders and maintenance repairs
- Training and evaluating the staffs
- Ensure staffs follow the safety and security policies
- Protect the restaurant tools, equipment or other assets
Waiter
Houser Blaes Beach Resort Hotel
Hurghada
01.2011 - 03.2012
- Seat customers and offer welcome drinks and menu
- Attention to guest comfort
- Ensure The guest satisfaction is perfect
Education
Computer and Information Technology -
Tanta University
Skills
- Menu knowledge
- Customer engagement
- Menu presentation
- Order processing
- Communication
- Cash handling
- Hospitality
- Table management
- Food safety
- Guest satisfaction
- Time management
- Team coordination
- Conflict resolution
- Attention to detail
- Safety compliance
- Service delivery
- Cleanliness standards
- Serving techniques
- Dining etiquette knowledge
- Sales persuasion
Certification
- Basic Safety Trainings
- Hospitality Training & Career Consultancy
- The American International Academy Diploma in English Training Certificate
- Westin – Mina Moment Award for March 2018
- Lobster Ink Food & Beverage Service Professional Training Certificate
Languages
Arabic
English
Personal Information
- Date of birth: 08/25/92
- Nationality: Egyptian
Timeline
Head Waiter
Bussola Restaurant
04.2021 - Current
Waiter
Mina Kitchen Restaurant
02.2016 - 01.2021
Supervisor
Salutena Beach Resort Hotel
06.2012 - 08.2015
Waiter
Houser Blaes Beach Resort Hotel
01.2011 - 03.2012
Computer and Information Technology -
Tanta University
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