Osama Nour
Ajman
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
5
5
years of professional experience
Work History
Assistant Producer - Al Wasl Venue
Ethara
11.2023 - 12.2023
- Facilitated communication between production staff and other departments to synchronize work.
- Developed production plans and organized resources to achieve prompt delivery of projects.
- Presented production ideas and determined creative scenarios for production and delivery.
- Monitored production and evaluated performance against set targets, making adjustments to areas of weakness.
- Developed and implemented strategies to increase production efficiency.
- Directed work of lighting and sound crews to coordinate efficient production operations.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
Site Operations Coordinator (Al-Wasl Zone)
EXPO2020 - Dubai
06.2021 - 03.2022
- Since Al-Wasl zone is the most critical zone at EXPO2020 we had to ensure the safety of our guests by coming up with Crowed management plans, contingency plans, and plans for Concerts ex
- (Coldplay, Hussain Al Jesmi, and Mehad Hamad, Black Eyed Peas, and Alicia keys)
- Coordinating between all functions to ensure both the shows and the guest experience are up to standard
- Facilitating the movement of VIPs, Delegations, and Parades
- Leading a team of 75 members to fulfill EXPO2020 vision of extraordinary guest experience by providing information about all the zones, pavilions, restaurants, amenities, and activities all around EXPO site
- Conducting site checklists every day to ensure the safety and quality of the venue
- Preparing the team daily briefs, and equipment
- Reporting and assisting other functions in emergencies (lost children, medical incidents, and weather fluctuations) and submitting incidents reports
- Hosting and planning special events ex
- (UN Global Goals and International Women's Day by Cartier)
- Supervise and provide guidance to a team of site operations staff, including security personnel, Expo Hearts, and other support staff
- Ensure compliance with health and safety regulations, protocols, and guidelines
- Implement measures to mitigate risks, monitor adherence to safety procedures, and address any safety concerns or incidents promptly
- Develop and implement strategies for efficient queue management, crowd control, and flow optimization
- Monitor crowd density, analyze patterns, and make necessary adjustments to maintain smooth movement and minimize congestion
- Communicate site-related updates, requirements, and operational changes to relevant parties, including event management, security, and other operational teams
- Coordinate with relevant personnel, implement contingency plans, and communicate updates or instructions to staff and attendees as needed
- Continuously evaluate and improve site operations processes and procedures
- Prepare regular progress reports, incident logs, and operational performance metrics for review by management.
Floor Supervisor
ETIHAD Arena UFC 2021
- Develop a comprehensive queue management plan prior to the event, considering the current COVID-19 guidelines and regulations
- This plan should include measures such as designated queue areas, floor markings to ensure physical distancing, and clear signage with instructions for spectators
- Stagger the entry of spectators by implementing time slots to avoid overcrowding and long queues at entrance points
- Communicate the assigned entry time to spectators in advance and ensure staff members are present to guide and manage the flow of people
- Assign dedicated staff members to monitor queues and enforce physical distancing guidelines
- These staff members should ensure that spectators maintain appropriate spacing and wear face masks
- They should also be equipped to address any concerns or questions raised by spectators in a polite and efficient manner
- Staff were utilizing technology solutions such as Al Hosn app and Temperature scanners
- Clearly communicate queue management guidelines and expectations to spectators through various channels, including event websites, social media platforms, and PA system
- Use visual cues, such as floor markings and directional signs, to guide spectators through the queues while maintaining physical distancing
- Place hand sanitization stations strategically throughout the queue areas and ensure an adequate supply of hand sanitizers
- Encourage spectators to sanitize their hands regularly and consider providing face masks
- Continuously monitor the queue management process during the event and make necessary adjustments based on the actual flow of spectators
- Regularly assess the self-addressed of the implemented measures and address any issues promptly to maintain a safe and efficient queue management system
- Provide thorough training to all staff members involved in queue management to ensure they understand the protocols, guidelines, and importance of maintaining a safe and organized queue system
- Empower them to handle different scenarios and manage attendee expectations while prioritizing health and safety
- Scanning tickets and soft checking every green pass and medical reports to ensure authenticity and avoid any fraudulent documents.
The Arena UFC 2019 Team-leader seatings (IMG)
Venue Coordinator (ADNEC)
Special Olympics 2019
- Verifying all staff documents and accrediting them via Special Olympics platform ensure badges are ready and confirming attendance
- Special Olympics relies on a dedicated volunteer network to support their events
- Staff management involves training, and coordinating volunteers to assist with various tasks, such as event setup, registration, scoring, and crowd management
- Training the Staff to welcome the athlete followed by the registration process, ensuring that all necessary information is collected accurately
- This includes verifying eligibility, medical history, consent forms, and event preferences
- Creating comprehensive sport schedules that outline the dates, times, and venues for each competition
- This requires coordination with venue owners, officials, and athletes to accommodate their availability and preferences
- Staff ensure that the competition venues are properly set up and equipped for each sport
- This includes arranging necessary equipment and ensuring accessibility
- Ensure effective communication with athletes, coaches, volunteers, and other stakeholders
- They provide regular updates on schedules, rule changes, and any other relevant information to ensure everyone is well-informed
- Ensures the presence of medical professionals and necessary equipment to handle any medical emergencies during events
- This includes coordinating with local healthcare providers and arranging for medical facilities on-site
- Creating contingency plans for unexpected situations such as adverse weather conditions, equipment failures, or scheduling conflicts
- This ensures that alternative arrangements can be quickly implemented to minimize disruptions to the events.
Coca-Cola Arena private events Supervisor (Event Lab)
Coca Cola Arena Russell Peters Supervisor (Event Lab)
Coca Cola Arena Maroon 5 Fire Warden (Event Lab)
Coca Cola Arena Westlife 2019 Fire Warden (Event Lab)
Yas Marina Circuit F1 2019 North Grandstand supervisor (Class Act)
Coca Cola Arena Rashid Almajid - Majid Almohandes 2020 supervisor (Event Lab)
Yas Marina Circuit F1 2021 Rabdan suites guest relations (Class Act)
IDEX exhibition working with EDGE holdings meeting rooms liaison (Class Act)
Clinic Manager
Lifeline veterinary clinic Abu Dhabi
11.2020 - 06.2021
- Transforming a primary clinic with an income of 8,000 a year (hemorrhaging money) to a clinic with an income of 70,000 a month
- Covering its debut, making a profit, and working independently within 5 months
- Handling purchases and managing accounts, payments, and payroll
- Designing and contributing to the final layout of the clinic
- Conducting very profitable deals with the other businesses in the area and maintaining a good relationship with the competitors
- Assisting the Vet
- During consultation
- Administrating medicine and monitoring the in-house patients.
Admin Supervisor
Canadian Veterinary Clinic - Abu Dhabi
06.2019 - 11.2020
- Managing appointments, calls, orders (pets' food, accessories, medicines, and supplies), and payments
- Organizing staff schedules, meetings, training, and conducting interviews
- Creating and translating forms from Arabic to English and vice versa
- Solving and handling complaints
- Consulted on clinic protocols (and implement them), complaints, and business plans
- Translating and explaining medical reports, assisting Drs as a medical translator
- Monitoring the online sales of the clinic's products
- Resolving and finalizing every complaint or issue against or in favor of the clinic since day one
- Handling the day-to-day operation in a helpful, calm manner, increasing the clinic flow in one year to double
- Working with the medical staff and administrative staff to reach a stress-free working environment.
Education
Bachelor's degree in veterinary medicine (food quality & control program) -
Benha University
Skills
- Operations Management
- Strategic Planning
- Crowed Management
- Food Safety
Accomplishments
- STM of the month (March) at Expo 2020 Dubai Al Wasl Zone.
- Expo 2020 Dubai Medallion.
Landline
06-5324839
Telephone Mobile
054-3376332
Place Of Birth
Abu Dhabi-UAE
Driver Licenses
Available
Training And Professional Development
- Practical training in Egyptian Organization for Standardization (EOS)
- Practical training in National Quality Institute
- Practical training in Veterinary Serum & Vaccine Research Institute (VSVRI)
- Practical training in Americana Group
- Practical training in Veterinary quarantines - Cairo International Airports
- Practical training in Egyptian Chamber of Food Industries (CFI)
- Practical training in Automated Slaughterhouse in El-Pasaten, Egypt
- Practical training in Egyptian General Authority of Export and Import Control
Vehicle
Available
Personal Information
Date of Birth: 04/30/89
Timeline
Assistant Producer - Al Wasl Venue
Ethara
11.2023 - 12.2023
Site Operations Coordinator (Al-Wasl Zone)
EXPO2020 - Dubai
06.2021 - 03.2022
Clinic Manager
Lifeline veterinary clinic Abu Dhabi
11.2020 - 06.2021
Admin Supervisor
Canadian Veterinary Clinic - Abu Dhabi
06.2019 - 11.2020
Floor Supervisor
ETIHAD Arena UFC 2021
The Arena UFC 2019 Team-leader seatings (IMG)
Venue Coordinator (ADNEC)
Special Olympics 2019
Coca-Cola Arena private events Supervisor (Event Lab)
Coca Cola Arena Russell Peters Supervisor (Event Lab)
Coca Cola Arena Maroon 5 Fire Warden (Event Lab)
Coca Cola Arena Westlife 2019 Fire Warden (Event Lab)
Yas Marina Circuit F1 2019 North Grandstand supervisor (Class Act)
Coca Cola Arena Rashid Almajid - Majid Almohandes 2020 supervisor (Event Lab)
Yas Marina Circuit F1 2021 Rabdan suites guest relations (Class Act)
IDEX exhibition working with EDGE holdings meeting rooms liaison (Class Act)
Bachelor's degree in veterinary medicine (food quality & control program) -
Benha University
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