Ali Rezik
Dubai
Summary
Results-driven Quality Assurance Supervisor with proven expertise in quality control, team training, and process optimization. Skilled in problem-solving, data analysis, and client engagement. Experienced in aligning service quality with marketing strategies to enhance brand value and customer satisfaction
Overview
12
12
years of professional experience
Work History
Quality Assurance Supervisor
Kathalia
07.2019 - 03.2025
- Supervised assembly and installation processes to ensure efficiency and adherence to quality standards.
- Oversaw on-site operations and installation procedures of dental equipment.
- Provided leadership and technical expertise in performing maintenance tasks.
- Collected client feedback to ensure service quality aligned with customer requirements.
- Offered technical guidance and support to trainees and new team members.
- Installed complete dental systems, including packaging and setting up dental instruments and equipment.
- Conducted repairs and preventive maintenance for dental chairs and related devices.
- Delivered technical support and field services to clients across various locations.
Sales Associate
Al-Ajlany Medical Care
08.2014 - 06.2019
- Boosted sales revenue by developing and implementing targeted marketing campaigns.
- Conducted market research to assess customer needs and preferences.
- Mentored junior associates, contributing to their professional development and overall team success.
- Expanded client base through effective networking and relationship-building strategies.
- Provided exceptional customer service, resolving issues promptly and ensuring long-term client retention.
- Monitored industry trends to stay ahead of competitors and maintain a competitive edge in the market.
- Organized trade shows and promotional events to increase brand visibility and generate leads.
- Optimized sales presentations for increased engagement and conversion rates.
- Analyzed sales data to uncover insights that informed future strategies for targeting specific demographics or regions effectively.
Maintenance Technician
Al-Rajaa Hospital
07.2013 - 07.2014
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Education
Bachelor - Biomedical Engineering
Damascus University
Syria-Damascus07-2013
Skills
- Corrective action planning
- Quality inspection
- Quality control management
- Auditing techniques
- Product testing
- Cross-functional teamwork
- Test plan design
- Training and mentoring
- Problem-solving skills
- Data analysis
- Quality assurance
- Project management
- Relationship building
- Team leadership
- Verbal and written communication
Accomplishments
- Design dental chair product named "Nova-S5" and supervised manufacturing.
- Successfully secured a tender to supply 120 dental chairs to the Faculty of Dentistry at Tishreen University in Latakia.
- Equipped over 200 dental clinics across Syria in the past two years.
Soft Skills
SolidWorks
Eagle
Proteus
Microsoft Office
Prosto
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Quality Assurance Supervisor
Kathalia
07.2019 - 03.2025
Sales Associate
Al-Ajlany Medical Care
08.2014 - 06.2019
Maintenance Technician
Al-Rajaa Hospital
07.2013 - 07.2014
Bachelor - Biomedical Engineering
Damascus University
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