Osama Shalaby
Dubai
Summary
Driven Sales Assistant with proven expertise in customer service and sales enhancement from tenure at Alfa Nord. Excelled in cash handling and fostering customer relationships, contributing to increased sales. Skilled in stock management and adept at addressing customer needs, ensuring a positive shopping experience. Professional and experienced sales professional prepared for this role. Strong focus on team collaboration and achieving results. Known for flexibility, reliability, and effective communication. Skills include customer service, inventory management, and sales techniques. Employers value problem-solving abilities and positive attitude. Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
ALFA NORD
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Sales Assistant
Alfa Nord
02.2022 - 08.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Hospitality Worker
Gevora Hotel
09.2020 - 12.2022
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
Education
High School Diploma -
Egypet
Skills
Cash Handling
Goal-Oriented
Stock management
Sales expertise
Customer Service
Customer Assistance
Strong Communication Skills
Numeric Data Entry
Document Scanning
Data Entry Techniques
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Administrative Assistant
ALFA NORD
09.2023 - Current
Sales Assistant
Alfa Nord
02.2022 - 08.2023
Hospitality Worker
Gevora Hotel
09.2020 - 12.2022
High School Diploma -
Egypet
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