OSAMA SSENGENDO
Abu Dhabi,UAE
Summary
A loyal employee with a solid understanding of training and mentoring employees. I am a dedicated team player, proactive, and hands-on in task completion. I think actions speak louder than words. If we can meet in person. THANK YOU
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Animator
Miral Experience (Seaworld Abu Dhabi)
Abu Dhabi, UAE
05.2023 - 08.2025
- Main Duties and Responsibilities:
Customer Service
• Ensure that all interactions with guests are engaging, entertaining, and align with the park's brand promise.
• Handle guest inquiries and feedback courteously and efficiently, ensuring that any issues are resolved satisfactorily.
• Maintain positive interactions with guests and colleagues, fostering a fun and welcoming environment.
Financial
• Maximize productivity through effective time management and multi-tasking.
• Assist in managing resources efficiently to meet the financial goals of the park.
• Embrace new technology and methods to enhance guest experiences and improve productivity.
Operational
• Perform in character roles, bringing the park's stories and themes to life through engaging performances.
• Conduct meet and greet sessions with guests, providing memorable interactions and photo opportunities.
• Flexible and adaptive to different roles and tasks within the entertainment department.
• Maintain costumes and props, ensuring they are clean, organized, and in good condition.
• Assist in the setup and breakdown of entertainment areas and events.
• Ensure all performances and interactions are safe and adhere to park guidelines.
Personnel
• Work closely with other entertainment and guest service staff to ensure a cohesive and enjoyable guest experience.
• Participate in training and development programs to enhance performance skills.
• Adhere to the park's grooming and appearance standards, ensuring a professional and approachable image.
Other Duties
• Follow all park policies on fire, hygiene, health, and safety.
• Report for duty punctually, wearing the correct costume and nametag at all times.
• Maintain a high standard of personal appearance and hygiene.
• Attend and contribute to staff meetings and training sessions.
• Support the implementation of the park's values and culture.
• Undertake any reasonable tasks and secondary duties as assigned by the Team Leader, Guest Services, or Department Management.
Occasional Duties
• Assist in carrying out an inventory of costumes and props.
• Perform other reasonable duties and responsibilities as assigned.
Life Guard
RIXOS QETAIFAN ISLAND NORTH DOHA
Doha, Qatar
01.2022 - 01.2023
- Ensured safety of pool users by constant monitoring and immediate response to emergencies.
- Delivered first aid training for improved skills and swift intervention during accidents.
- Maintained cleanliness of pool area to ensure hazard-free environment.
- Improved water safety awareness by conducting regular educational sessions for swimmers.
- Provided effective supervision during public swimming hours, ensuring safety at all times.
- Inspected lifesaving equipment regularly to ensure readiness at all times.
Education
High School Education Certificate - Hospitality
EAST HIGH SCHOOL - NTIDA
02.2015 - 10.2017
Skills
- Positive
- Team player
- Attention to Detail
- Outgoing and energetic
- Ability to engage with people of all ages
- Strong communication and interpersonal skills
Languages
English
Arabic
Personal Information
Affiliations
- swimming,
- Reading
- Thinking
References
References available upon request.
Timeline
Animator
Miral Experience (Seaworld Abu Dhabi)
05.2023 - 08.2025
Life Guard
RIXOS QETAIFAN ISLAND NORTH DOHA
01.2022 - 01.2023
High School Education Certificate - Hospitality
EAST HIGH SCHOOL - NTIDA
02.2015 - 10.2017
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