Osama B. Ibrahim

Provide outstanding service to organization team members. Responsible for the maintenance, servicing, and improvements of electronic transactions on customer accounts including Visa Check Cards, Visa Credit Cards, ATM transactions, ACH, home banking, Call 24, payrolls, wire transfers, E-mail retrieval and overdraft privilege. Handles customer questions and assists with customer inquiries in resolving electronic account related problems. Through the development, enhancement and improvement of electronic services as well as maintenance of these processes, support is provided to each branch office.

The complete job description covers the following topics:

• Received and processed stock into inventory management system.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Handled day-to-day running of [2020 sales event], ensuring high levels of productivity and progression.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Answering incoming customer calls for ticket reservation and booking problems.
• Tickets, Trips, Group Trips, customer care, airline market, having full awareness on mostly reservation systems and platforms, haj and Umrah services.
• Understanding customers’ needs and evaluating customer’s situations.
• Showing Flexibility in approaching every issue.
• Empathizing with customer whenever it is needed and paying attention to every detail provided by customers.
• Advised clients of proper travel documentation and forms of payment for all types of travel.
• Arranged and booked custom vacations with airfare for individuals, families.
• Exhibited company product and presented seminars at consumer trade shows and industry functions.
• COURSES:.
• 29th Aug to 10th Oct: Diploma of Travel Sales Sudan airways training center.
• Basic Passenger Fare & Ticketing.
• Customer Care.
• Airline Marketing.

• Oct 14th-20th 2018 Galileo Travel Port Sudan.