Osama Mahmoud El-Hamshary

Plant service engineer(Heavy Equipment, Asphalt Machinery) :

• Minimized plant breakdowns with rigorous Planned Preventative Maintenance (PPM)(PCM).
• follow up utilized machinery to be in max utilization
• Established robust programmes of work to meet production targets.
• Completed all assigned work on time and to high quality standards.
• Carried out scheduled preventive maintenance requests on all machines and equipment.
• Coordinated labour's to meet strict construction deadlines.
• Supported project managers in onboarding to meet project requirement
• Diagnosed and resolved issues promptly such as mechanical and electrical fault.
• Assessed equipment and material needs, sourcing cost-effective, timely solutions.
• Coordinated activities with construction engineers team ,to optimize project outcomes.
• Optimize equipment performance through routine inspections and adjustments.
• Liaise with suppliers and third parties to facilitate specialist maintenance and repair.
• Respond to plant breakdowns and emergency callouts.
• Studied production schedules and estimated work hour requirements for timely completion of jobs.
• Monitored and controlled inventory levels for spare parts for optimal stock levels.
• Successful delivery of tasks within tight deadlines.
• Supported team by demonstrating respect and willingness to help.
• Handled high volume calls to address projects inquiries and concerns
• coordinate with logistic team and operations to meet project requirements.
• Applied critical thinking to analyze problems, evaluate solutions and select best decisions.
• applied predictive maintenance for equipment, machinery to identify potential issues and maintain compliance with safety standards.
• Offered technical guidance, mentorship to the team
• Applied mechanical knowledge to optimize equipment components for durability, cost, or more productivity.
• Evaluated operation and performance of equipment, components and systems.
• Organized and documented maintenance processes to meet long-term upkeep requirements of machinery and equipment.
• Consulted on engineering projects, offering mechanical perspective to different disciplines in collaborative environment.
• Engaged with stakeholders to build relationships.
• Conducted intensive audits and investigated reported issues, accidents and near-misses.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Operated machinery to achieve targets while following regulations.
• Delivered high-quality results within budget and timeframe targets.
• Tracked expenses against budgets and identified cost-saving opportunities.
• Enhanced operational output through regular plant inspections and improvements.
• Collated data to identify root causes of issues, minimizing repeat concerns.
• Collaborated with engineering team to complete projects.
• Used investigative troubleshooting strategies to efficiently locate and diagnose system faults.
• Identified automated processes to improve department efficiency and spending.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Analyzed data and information to identify issues and create tailored solutions.

Application engineer (Dewatering system, Power tools, Piling service):

• Assess damage to pumps , taking action to prevent reoccurrence.
• Perfected bespoke devices and individual components, completing projects to exact specifications.
• Maintain effective with projects relationships and identified future business opportunities to support and strengthen corporate goals.
• Optimize application performance and enable continuous product innovation through technical aptitude and development expertise.
• Directed cost-effective construction of highly specialized equipment and machinery.
• Oversaw field projects implementing engineering designs and maintained strict compliance with specifications and applicable codes.
• Applied engineering expertise toward development and optimization.
• Reduced application errors through accurate diagnostic testing and debugging procedures.
• Worked with projects for needs analysis, proposal development and costs to produce competitive estimates.
• Implements planned preventative maintenance (PPM) schedules to minimize operational downtime.
• Communicate technical development stages and provide updates to management, encouraging participation for on-time execution
• Fixing application defects quickly and accurately through diligent root-cause analysis.
• Estimated costs, scheduling requirements and labor needs to the offered job.
• Managed teams by overseeing hiring, training and professional growth of employees.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

• Inspection complete cars for compliance with codes, specifications and quality standards.
• Informed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing car.
• Responded to questions regarding service outcomes and resolved complaints.
• Collaborated with service technicians to order parts for customers.
• Fit and replaced engines, understanding , following manufacturers instructions.
• Drove vehicles to determine problems and test repairs.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Examined service history and provided initial inspection of vehicle to identify issues.
• Responded to customer requests with friendly, knowledgeable service and support.
• Calculated costs, processed payments and provided receipts.
• Maintaining positive customer relationships to ensure repeat business.
• Consulted with mechanics for necessary repairs and provided cost estimates to customers.
• Read and followed technical documentation to complete accurate repairs.
• Notified customers about service changes or car pick-up schedules.
• Inspected customer vehicles for wear, tear and damage from accidents.
• Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
• Oversaw workflow and schedule of dealership to entail smooth process.
• Resolving reported vehicle issues first time, achieving high customer satisfaction rate.
• Applied positive customer service approach to increase satisfaction levels.