Osbern Victor Raj

Logistics, Carrier & Operations Management

• Logistics Operations: Directed comprehensive, day-to-day logistics operations and synchronized complex carrier scheduling frameworks to maintain the seamless daily movement of freight.
• Shipping Line Engagement: Negotiated directly with major ocean shipping lines and carrier alliances to secure dedicated vessel space allocations, advantageous contract rates, and flexible detention/demurrage terms.
• Transit Lane Redesign: Redesigned international transit lanes and regional distribution networks, successfully introducing multi-modal freight strategies to bypass severe port congestion bottlenecks.
• Rate Finalization: Conducted comprehensive market benchmark analyses to lock in final contract rates with transport providers, ensuring long-term cost predictability and protection against spot-market volatility.

Customs Compliance & Risk Mitigation

• Customs Clearance: Oversaw end-to-end import and export clearance processes, ensuring flawless execution of essential documentation including Bills of Lading, Commercial Invoices, Certificates of Origin, and customs declarations.
• Tariff & Risk Auditing: Audited Harmonized System (HS) code classifications for all incoming and outbound freight, mitigating regulatory compliance risks, avoiding penalties, and identifying lawful tariff reduction strategies.
• Job Closure Protocols: Spearheaded formal job closure protocols for international shipments, ensuring total delivery confirmation, precise financial cost allocation, and the systematic archival of compliance folders.

Procurement & Vendor Governance

• Supplier Governance: Managed a diverse global supplier network, establishing rigorous performance scorecard metrics that optimized on-time delivery, product quality, and adherence to strict manufacturing lead times.
• Strategic Procurement: Directed complete lifecycle buying strategies, effectively consolidating raw material vendor networks and executing bulk purchase agreements to capture maximum commercial leverage.

Cross-Functional Collaboration & Finance

• Supply Chain Synchronization: Led cross-functional Sales and Operations Planning (S&OP) meetings to align variable vendor lead times and customs clearing windows with real-time warehouse distribution schedules.
• Financial Account Support: Partnered closely with corporate finance and accounts payable departments to audit complex freight invoices, reconcile billing discrepancies, and approve accurate vendor payouts.
• Reduced overhead costs through efficient resource allocation and budget management.

• Built business relationships with new and existing customers.
• Introduced products and services offered by company during customer conversations.
• Identified customer needs and recommended matching solutions accordingly.
• Created and maintained prospective client list for outreach planning.
• Completed market research and placed outbound calls to prospective clients.
• Coordinated with stakeholders and business managers to keep and grow accounts.
• Travelled to customer sites and attended trade shows to promote services.
• Reviewed market trends to shape sales strategy for new business.

• Managed export import documentation for online booking shipments through closing cases.
• Submitted shipping instructions online and handled manual export declarations daily.
• Communicated container load lists with carriers, transporters, customers, and stakeholders throughout cargo movements.
• Coordinated customer service follow-ups for documentation exceptions or physical cargo receipts.
• Reported discrepancies promptly to prevent mishandling of goods during transit.
• Prepared commercial invoices, certificates of origin, MOFA and MOCCAE paperwork.
• Handled dangerous goods shipments using compliant documentation and safe processing steps.
• Directed day-to-day operations by implementing short and long-term business strategies.
• Built positive customer relationships to improve satisfaction, retention, and experience.
• Resolved shipment issues quickly to raise customer satisfaction ratings.
• Met team goals by collaborating with staff on customer service initiatives.
• Monitored supply chain steps to distribute goods efficiently and cost-effectively.
• Answered transactional shipment queries, amended errors, and updated records quickly.
• Coordinated warehouse activities to keep inbound and outbound lead times accurate.
• Liaised effectively with external vendors for prompt supply deliveries and services.
• Strengthened team efficiency by implementing streamlined operational procedures.

• Lead daily shift operations and workflows to maintain production and service targets.
• Supervise training and mentorship to strengthen team performance standards.
• Own KPI tracking and progress reporting to guide operational decisions.
• Uphold workplace safety standards and company policy requirements consistently.
• Coordinate resources, equipment maintenance, and scheduling to support throughput.