Osei Bonsu Prempeh
Office Clerk
Al Quoz, Dubai
Summary
Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Security Office Clerk/Dispatcher
Ejadah Asset & Facility Management
Dubai
01.2021 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Provided clerical support, addressing routine, and special requirements.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Handled incoming business and client requests for information.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Monitored security to help maintain equipment, data and information safety.
Hotel Reservations Agent
Two Seasons Hotel
Dubai
08.2018 - 09.2020
- Making new rooms reservation booking for guest with the Opera software.
- Provide customer service support if there's a problem with payment confirmation.
- Confirm reservation bookings to agents by emails.
- Sell additional services and upgrades especially to up sell and promote relevant travel packages and touring opportunities to customers.
- Gives direction and advice to customers when necessary, especially direction to the hotel or restaurants and attractions in the surroundings area.
- Keeping accurate records about customer bookings and payments.
Front Office-Telephone Operator
Two Seasons Hotel & Apartment
Dubai
08.2017 - 08.2018
- Operated switchboard and routed incoming calls to appropriate departments.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Supported customers by managing over 300 calls per day efficiently while maintaining professionalism and upbeat tone.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Provided helpful, informative technical support to customers on product usage and installation.
- Maintained accurate records of calls placed and received.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department, or business.
High School Teacher
Kumasi High School, Ghana
Kumasi
09.2014 - 08.2016
- Teaching Agriculture Science, basic chemistry in high school level 1.
- Creating lesson plans and teaches those plans to the class.
- Instructing through teaching, discussions and demonstrations.
- Establishing clear objectives for all lessons and communicates those objectives to students.
- Preparing, administering and grading tests and assignments to evaluate students progress
- Preparing end of term examination test and making examination scripts.
Education
Bachelor Of Agriculture Science Education -
University of Education, Winneba
Winneba 08.2010 - 05.2014
Skills
Mail handling
Office management
Administrative support
Team collaboration
Filing and data archiving
Multi-line phone proficiency
Spreadsheet management
Report analysis
MS Word, MS Excel, MS Power Point, Outlook
Excellent Communication Skills
Additional Information
SOFT SKILLS
- Time Management
- Self Management
- Active Listening
- Good Decision Making
Timeline
Security Office Clerk/Dispatcher
Ejadah Asset & Facility Management
01.2021 - Current
Hotel Reservations Agent
Two Seasons Hotel
08.2018 - 09.2020
Front Office-Telephone Operator
Two Seasons Hotel & Apartment
08.2017 - 08.2018
High School Teacher
Kumasi High School, Ghana
09.2014 - 08.2016
Bachelor Of Agriculture Science Education -
University of Education, Winneba
08.2010 - 05.2014