Oseni Opeyemi
Dubai
Summary
Experienced with managing bar operations, including staff supervision and event coordination. Utilizes strong leadership and communication skills to create positive work environment. Track record of maintaining high service standards and ensuring customer satisfaction.
Overview
8
8
years of professional experience
Work History
Bar Supervisor
MOE'S ON THE FIFTH
06.2021 - Current
- Supervised bar staff to ensure high-quality customer service and operational efficiency.
- Developed and implemented training programs to enhance team performance and product knowledge.
- Collaborated with management to create seasonal cocktail menus that increased customer engagement and satisfaction.
- Resolved customer complaints promptly, enhancing guest experiences and loyalty to the establishment.
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Checked ID cards and verified bar guests were of legal age.
Bartender
BFF PUB AND SPORTS BAR
03.2019 - 06.2021
- Handle difficult and inappropriate customers with grace and professionalism.
- Maintained understanding of menu items to answer patron questions regarding, drinks and preparation methods.
- Displayed and retained extensive knowledge of liquor, wine and beer.
- Excelled at upselling customers from shelf to premium brands and high-margin signature cocktails.
- Kept the bar area safe, clean, and well-stocked throughout each working shift.
- Operated as sole bartender on weekday shifts and on busy nights and weekends.
Bartender
SAX CLUB LE ROYAL
11.2017 - 11.2019
- Performed wait staff duties for diners by taking food and snack orders and liaising with the kitchen.
- Greet bar guests with a friendly and helpful attitude at all times.
- Communicate with vendors and established strong working relationships with them.
- Worked in a collaborative manner with other restaurant employees to ensure outstanding customer experiences.
- Help to realize continual yearly increases in drink sales.
- Crafted innovative cocktails and curated beverage menu to enhance customer experience.
- Provided exceptional customer service, ensuring prompt drink preparation and delivery.
Education
Bachelor of Science - Computer Science
Lagos State University
Lagos Nigeria09-2018
Skills
- Customer service skills
- Wine and food paring
- Knowledge of variety drinks recipes
- Responsible Service of Alcohol standard
- Physical Endurance, Stamina & Strength
- Upselling strategies
- Staff management
- Employee development
References
References available on request.
INTERESTS
I love music and enjoying djing in my spare time., I love cooking and like nothing more than to have friends over to try out new recipes
Languages
English
Advanced (C1)
Timeline
Bar Supervisor
MOE'S ON THE FIFTH
06.2021 - Current
Bartender
BFF PUB AND SPORTS BAR
03.2019 - 06.2021
Bartender
SAX CLUB LE ROYAL
11.2017 - 11.2019
Bachelor of Science - Computer Science
Lagos State University