Summary
Overview
Work History
Education
Skills
Certification
Timeline
Waitress
Osinachi Jessica Ezeakolam

Osinachi Jessica Ezeakolam

Customer Service
Abu Dhabi,Abu Dhabi

Summary

A proactive customer/client relationship professional with an excellent ability to build relationships at all levels in a confident and professional manner. I am self-motivated, a self-starter and enthusiastic. I have a strong passion for people satisfaction and its strategic value within an organisation.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Waitress

Rockpool Club (Tryp Hotel)
08.2022 - 08.2024
  • Welcomed guests and escorted them to tables
  • Presented guests the menus and explained daily offers and promotions
  • Answered quests' questions, recommended items, and recorded order information.
  • Coordinated with bar and kitchen staffs to deliver food/beverage to guests in a timely fashion.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained guest satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Increased sales significantly by upselling higher-end products to customers.

Hostess

Ting Irie Restaurant
10.2021 - 07.2022
  • Greeted guests warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered phones and scheduled guests' reservations.
  • Managed guests' reservations and guiding them to their tables upon arrival.
  • Handled large volume of customers efficiently.
  • Supported servers and food runners with keeping dining area ready for every guest.
  • Followed proper phone etiquette procedures.
  • Ensured coverage of the hostess stand at all times


Sales Executive

Smart Wings Marketing (SWM)
07.2021 - 10.2021
  • Initiated business contacts
  • Identified, harnessed and sustained new business opportunities
  • Developed business and marketing plans in coordination with the Marketing Manager to achieve revenue goals
  • Answered customers or prospects questions about company products and services and general operations of the company
  • Demonstrated and presented products to customers or prospects
  • Negotiated contracts and offers with customers.

Business Development Executive

Josepdam Port Services
03.2017 - 06.2020
  • Identified, harnessed and sustained new business opportunities
  • Assisted the Commercial Manager in the creation and application of Business Strategy
  • Developed creative strategies to retain clients which includes interviewing them and incorporating the feedbacks into the growth plan
  • Managed customer calls and appointments effectively for new business opportunities.

Front Desk Executive

Josepdam Port Services
03.2016 - 03.2017
  • Customer service representative in charge of interacting with customers
  • Provided resolutions to customers' issues through interactions on social media platforms and in-house software and applications
  • Effectively attended to large number of incoming and outgoing calls.

Cashier

Churchill's Pub
07.2014 - 02.2015
  • Received payment in form of cash, credit or debit cards and made sure the actual payment is been paid; Issued receipts, refunds
  • Counted money in the cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Ensured that every financial discrepancy is resolved
  • Processed returns and checked to see if items are damaged or not.

Industrial Training

Ceragon Networks
12.2012 - 12.2013
  • Documentation of files for HR Department
  • Customer service; communicating with clients and customers about their experiences with a product or service
  • Listening to customer or client complaints or concerns and working to assist resolve their issues

Education

Master of Business Administration -

Obafemi Awolowo University
Ife, Osun
05.2023

Higher National Diploma in Business Administration and Management -

Federal Polytechnic Nekede
Owerri, Imo
09.2015

National Diploma in Business Administration and Management -

Federal Polytechnic, Nekede, Owerri
Owerri, Imo
09.2012

Skills

  • Guest/Customer Relationship Management
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoints)
  • Clerical Support
  • Upselling
  • Customer Service
  • Objection handling
  • Flexible And Adaptable
  • Interpersonal Relationship
  • Hospitality service expertise
  • Appointment Scheduling
  • Call Management
  • Administrative Support

Certification

Professional Diploma in Human Resource Management , Chartered Institute of Personnel Management

August, 2018


Diploma in Customer Service , Alison International

2018

Timeline

Waitress

Rockpool Club (Tryp Hotel)
08.2022 - 08.2024

Hostess

Ting Irie Restaurant
10.2021 - 07.2022

Sales Executive

Smart Wings Marketing (SWM)
07.2021 - 10.2021

Business Development Executive

Josepdam Port Services
03.2017 - 06.2020

Front Desk Executive

Josepdam Port Services
03.2016 - 03.2017

Cashier

Churchill's Pub
07.2014 - 02.2015

Industrial Training

Ceragon Networks
12.2012 - 12.2013

Master of Business Administration -

Obafemi Awolowo University

Higher National Diploma in Business Administration and Management -

Federal Polytechnic Nekede

National Diploma in Business Administration and Management -

Federal Polytechnic, Nekede, Owerri
Osinachi Jessica EzeakolamCustomer Service