Osinachi Jessica Ezeakolam
Customer Service
Abu Dhabi,Abu Dhabi
Summary
A proactive customer/client relationship professional with an excellent ability to build relationships at all levels in a confident and professional manner. I am self-motivated, a self-starter and enthusiastic. I have a strong passion for people satisfaction and its strategic value within an organisation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Waitress
Rockpool Club (Tryp Hotel)
2022.08 - 2024.08
- Welcomed guests and escorted them to tables
- Presented guests the menus and explained daily offers and promotions
- Answered quests' questions, recommended items, and recorded order information.
- Coordinated with bar and kitchen staffs to deliver food/beverage to guests in a timely fashion.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained guest satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Increased sales significantly by upselling higher-end products to customers.
Hostess
Ting Irie Restaurant
2021.10 - 2022.07
- Greeted guests warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phones and scheduled guests' reservations.
- Managed guests' reservations and guiding them to their tables upon arrival.
- Handled large volume of customers efficiently.
- Supported servers and food runners with keeping dining area ready for every guest.
- Followed proper phone etiquette procedures.
- Ensured coverage of the hostess stand at all times
Sales Executive
Smart Wings Marketing (SWM)
2021.07 - 2021.10
- Initiated business contacts
- Identified, harnessed and sustained new business opportunities
- Developed business and marketing plans in coordination with the Marketing Manager to achieve revenue goals
- Answered customers or prospects questions about company products and services and general operations of the company
- Demonstrated and presented products to customers or prospects
- Negotiated contracts and offers with customers.
Business Development Executive
Josepdam Port Services
2017.03 - 2020.06
- Identified, harnessed and sustained new business opportunities
- Assisted the Commercial Manager in the creation and application of Business Strategy
- Developed creative strategies to retain clients which includes interviewing them and incorporating the feedbacks into the growth plan
- Managed customer calls and appointments effectively for new business opportunities.
Front Desk Executive
Josepdam Port Services
2016.03 - 2017.03
- Customer service representative in charge of interacting with customers
- Provided resolutions to customers' issues through interactions on social media platforms and in-house software and applications
- Effectively attended to large number of incoming and outgoing calls.
Cashier
Churchill's Pub
2014.07 - 2015.02
- Received payment in form of cash, credit or debit cards and made sure the actual payment is been paid; Issued receipts, refunds
- Counted money in the cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Ensured that every financial discrepancy is resolved
- Processed returns and checked to see if items are damaged or not.
Industrial Training
Ceragon Networks
2012.12 - 2013.12
- Documentation of files for HR Department
- Customer service; communicating with clients and customers about their experiences with a product or service
- Listening to customer or client complaints or concerns and working to assist resolve their issues
Education
Master of Business Administration -
Obafemi Awolowo University
Ife, Osun05.2023
Higher National Diploma in Business Administration and Management -
Federal Polytechnic Nekede
Owerri, Imo09.2015
National Diploma in Business Administration and Management -
Federal Polytechnic, Nekede, Owerri
Owerri, Imo09.2012
Skills
- Guest/Customer Relationship Management
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoints)
- Clerical Support
- Upselling
- Customer Service
- Objection handling
- Flexible And Adaptable
- Interpersonal Relationship
- Hospitality service expertise
- Appointment Scheduling
- Call Management
- Administrative Support
Certification
Professional Diploma in Human Resource Management , Chartered Institute of Personnel Management
August, 2018
Diploma in Customer Service , Alison International
2018
Timeline
Waitress
Rockpool Club (Tryp Hotel)
2022.08 - 2024.08
Hostess
Ting Irie Restaurant
2021.10 - 2022.07
Sales Executive
Smart Wings Marketing (SWM)
2021.07 - 2021.10
Business Development Executive
Josepdam Port Services
2017.03 - 2020.06
Front Desk Executive
Josepdam Port Services
2016.03 - 2017.03
Cashier
Churchill's Pub
2014.07 - 2015.02
Industrial Training
Ceragon Networks
2012.12 - 2013.12
Master of Business Administration -
Obafemi Awolowo University
Higher National Diploma in Business Administration and Management -
Federal Polytechnic Nekede
National Diploma in Business Administration and Management -
Federal Polytechnic, Nekede, Owerri
Professional Diploma in Human Resource Management , Chartered Institute of Personnel Management
August, 2018
Diploma in Customer Service , Alison International
2018
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