Osman Ahmed

Maersk

05.2022 - Current

Processed and verified invoices from vendors and clients ensuring the accuracy and timeliness of payments
Resolved billing discrepancies and issues with vendors and clients in a professional and efficient manner
Prepared and sent out invoices to clients following up on outstanding payments ensure prompt resolution
Maintained detailed records of invoices payments and billing communications reporting and auditing purposes
Utilized problem-solving abilities to troubleshoot customer issues promptly and professionally
Provided excellent customer service, demonstrating strong communication and interpersonal skills
Built positive relationships with customers through consistent follow-up communications
Successfully handled escalated calls with patience and understanding
Attended team meetings regularly to discuss challenges faced by the department.

ALJAZEERA SUDANESE JORDANIAN BANK

07.2014 - 05.2022

Managed daily branch operations, including staff supervision, customer service, and cash handling, ensuring efficient and accurate service delivery
Developed and implemented sales strategies to drive branch revenue growth, exceeding monthly targets by 15%
Achieved or exceeded agreed core product sales targets to build new customer guidelines and internal policies, resulting in zero audit findings
Ensured the submitted customer applications and documentation are complete and error-free
Adhered to code of conduct & ethics while performing required duties especially while doing the Authentications of KYC documents
Maintained effective business relationships with all branches and internal departments
Ensured that routine problems and complaints are handled professionally and only minimal significant issues are escalated to Team Leader
Remained vigilant in identifying fraudulent activities/ unethical incidents while handling business requirements, any concerns should be addressed to the Line manager immediately
Avoided arguing with the customers and refrained from giving commitments to any customer
Maintained effective relationships with teammates and supervisors
Ensured that the product information shared with the customer is accurate
Adhered to the Standard Operating Procedures, Policies, and Service Standards of the bank.

Zain Telecommunication Company

06.2010 - 06.2011

Provided exceptional customer service by promptly responding to inquiries via phone, email, and in-person interactions
Resolved customer issues efficiently and effectively, achieving a high customer satisfaction rate of 95%
Collaborated with cross-functional teams to streamline processes and improve overall customer experience
Managed a high volume of customer inquiries, averaging 50 calls per day, while maintaining a positive attitude and professional demeanor.

Summary