OSMAN AHMED
Ajman
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Driven banking professional with expertise in building relationships and retaining small business customers. Successfully analyzing accounts and current packages to propose updates and correct problems. Good communication, multitasking and planning abilities.
Overview
14
14
years of professional experience
Work History
Customer Experience Agent
Maersk Line
Port Sudan , Sudan
05.2022 - Current
- Processed and verified invoices from vendors and clients ensuring the accuracy and timeliness of payments
- Resolved billing discrepancies and issues with vendors and clients in a professional manner
- Prepared and sent out invoices to clients following up on outstanding payments ensure prompt resolution
- Maintained detailed records of invoices payments and billing communications reporting and auditing purposes
- Utilized problem-solving abilities to troubleshoot customer issues promptly and professionally
- Provided excellent customer service, demonstrating strong communication and interpersonal skills
- Built positive relationships with customers through consistent follow-up communications
- Successfully handled escalated calls with patience and understanding
- Attended team meetings regularly to discuss challenges faced by the department.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Reduced response time for customer queries by implementing effective communication strategies.
Branch Officer
ALJAZEERA SUDANESE JORDANIAN BANK
Port Sudan , Sudan
07.2012 - 05.2022
- Increased loan application approvals by efficiently reviewing and verifying applicant financial information.
- Developed strong relationships with clients, resulting in higher customer satisfaction rates and repeat business.
- Performed detailed credit analysis to minimize risk exposure, adhering to strict underwriting guidelines and regulations.
- Collaborated with cross-functional teams to ensure timely processing of loans, improving overall operational efficiency.
- Identified potential lending opportunities by conducting market research and analyzing competitor offerings.
- Provided exceptional customer service, addressing client concerns promptly and effectively resolving issues.
- Supported business growth through effective networking with real estate agents, accountants, attorneys, and other industry professionals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Assisted clients in navigating complex financial products, ensuring clarity and understanding of services offered.
- Educated customers about available services, products and bank resources.
- Strengthened client relationships by providing personalized financial advice and tailored investment strategies.
- Monitored market trends to identify potential investment opportunities and make informed recommendations.
Customer Service Agent
Zain Telecommunication Company
Khartoum , Sudan
06.2010 - 06.2011
- Provided exceptional customer service by promptly responding to inquiries via phone, email, and in-person interactions
- Resolved customer issues efficiently and effectively, achieving a high customer satisfaction rate of 95%
- Collaborated with cross-functional teams to streamline processes and improve overall customer experience
- Managed a high volume of customer inquiries, averaging 50 calls per day, while maintaining a positive attitude and professional demeanor.
Education
Bachelor of Science - Economy and Management Science
Red Sea University
Port Sudan , Sudan07.2008
Skills
- Time Management
- Customer Service
- Financial Management
- Business Development
- Branch Operations Management
- Sales Development
- Accounts Receivable
- Customer Relationships
- Team Player
- Public Speaking
- Emotional Intelligence
- Creativity
- Analytical Skills
Languages
- Arabic Native
- English fluent
Timeline
Customer Experience Agent
Maersk Line
05.2022 - Current
Branch Officer
ALJAZEERA SUDANESE JORDANIAN BANK
07.2012 - 05.2022
Customer Service Agent
Zain Telecommunication Company
06.2010 - 06.2011
Bachelor of Science - Economy and Management Science
Red Sea University