OSMAN ABD ALRAHMAN HAMAD EL KHALIFA
Summary
Project Manager with 6 years of experience . Maintained 100% timeline adherence, optimized workflows, and ensured effective communication. Proficient in project documentation, risk management (95% success rate), vendor collaboration (98% efficiency), and innovative methodologies (90% improved team efficiency) for successful project deliveries.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Project Manager
Department Of Finance (DOF)
06.2021 - Current
- Coordinated IT projects, consistently achieving 100% milestone completion within budget and timeline
- Managed a 20-person engineering team, delivering projects 3 days ahead of schedule within a $100K budget while maintaining top industry quality standards
- Led risk management training initiatives, resulting in a 35% reduction in operational risks and a 20% improvement in regulatory compliance
- Developed and facilitated comprehensive risk management training programs, leading to a 40% decrease in compliance violations and a 25% increase in employee engagement
- Enhanced organization-wide risk awareness, collaborating with external auditors, achieving a 60% improvement in risk responses, and conducted process improvements to optimize project efficiency and consistently meet 100% of targets
- Maintained open communication with clients, reducing response time by 35% and increasing client retention by 25%, and led quality assurance efforts, leading to a 50% reduction in software defects and a 30% enhancement in product performance
- Consistently achieved a 100% success rate in meeting tight deadlines under high-pressure scenarios
- Recognized by project manager for valuable contributions to IT projects, receiving a 95% positive feedback rate.
IT Project Manager
Advance Integration Technologies (AIT)
04.2018 - 06.2021
- Responsible for coordination between stakeholders throughout the project life cycle
- Working to push and support contractors to finish work as project management plan
- Estimated and project managed implementations of wireless, telephony, Audio Visual, Access Control, CCTV and structured cabling
- Effectively communicated project scope, schedule, and budget with both customers and contractors
- Financial management including budgeting, forecasting and obtaining funding from sponsor
- Providing high level project reports to stakeholders
- Ensure that the project team understands all aspects of the prime contract relating to their respective responsibilities, and demonstrate a thorough understanding of the prime contract checklist and organizational structure.
- Monitored project performance to identify areas of improvement and make adjustments.
- Devised test plans to validate accuracy of IT projects.
- Resolved staff conflicts and identified potential areas of improvement.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
IT Manager
IBIS Styles Makkah
01.2016 - 12.2018
- Renovation premises and managing the set-up of MERCURE Mecca Al Azezia
- Responsible for the day to day operations as IT Manager
- IT related responsibilities include follow up & monitor the systems such as Networking, IPTV system, Telephone system, Room Management, software & backup
- Remote administration and management of customer premises equipment
- Creating and maintaining email profiles for users
- Handling incoming IT related complaints via the phone / e-mail promptly
- Manage the IT budget and expenditure on hardware and software.
Credit Manager|IT Support administrator
Majlis Grand MERCURE Residence
01.2014 - 12.2016
- IT-related responsibilities include follow up & monitor the systems such as Networking, IPTV system, Room Management, software & backup
- Remote administration and management of customer premises equipment
- Creating and maintaining email profiles for users
- Handling incoming IT related complaints via the phone/e-mail promptly and effectively
- Provide troubleshooting and configuration support for client desktop and networking environment.
Customer Services & Support Officer
Zain Telecom
01.2013 - 12.2014
- Acted as a liaison between company and clients, provided Product Tech/Services information and resolved any emerging problems that our clients might face with accuracy and efficiency
- Effectively managed large amounts of incoming calls
- Generated sales leads
- Identified and assessed customers' needs to achieve satisfaction
- Built sustainable relationships of trust through open and interactive communication
- Provided accurate, valid and complete information by using the right methods/tools
- Handled complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution followed communication procedures, guidelines, and policies.
IT Administrator PBM
Materials Trading
01.2011 - 12.2013
- Responsible for maintaining the company's IT network, servers and security systems
- Ensured business continuity - if an IT network fails, the impact on the day to day running of the business can be significant.
Education
Bachelor Of IT & Computer Science - Information Technology
University of Science And Technology
Sudan01.2010
Skills
- Project planning and management
- Cross-functional team collaboration
- Budgeting and financial management
- Documentation
- Resolving issues and decision-making
- Vendor and supplier coordination
- Resource Management
- Technical Proficiency
- Troubleshooting
- Configuration Management
- Excellent English & Arabic (Written & Spoken)
- Time Management
- Organization & Planning
- Adaptability
- Excellent Communication
- Multi-tasker
- End user's problems such as (Operation Systems, Outlook, Internet, Installing and monitoring Security systems (CCTV & Finger print)
- Able to work in hard environment
- Staff Management
- Technical understanding
Certification
- PMP - Project Management Professional
Languages
Arabic
Advanced (C1)
English
Advanced (C1)
Status
Maried
Timeline
IT Project Manager
Department Of Finance (DOF)
06.2021 - Current
IT Project Manager
Advance Integration Technologies (AIT)
04.2018 - 06.2021
IT Manager
IBIS Styles Makkah
01.2016 - 12.2018
Credit Manager|IT Support administrator
Majlis Grand MERCURE Residence
01.2014 - 12.2016
Customer Services & Support Officer
Zain Telecom
01.2013 - 12.2014
IT Administrator PBM
Materials Trading
01.2011 - 12.2013
Bachelor Of IT & Computer Science - Information Technology
University of Science And Technology
- PMP - Project Management Professional
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