Ossama Ayman
Customer Service- Call Center
Ajman
Summary
Knowledgeable and dedicated customer service professional with extensive experience in E-commerce industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Call Center & Customer Service Agent
Namshi General Trading
Dubai
03.2023 - 10.2023
- Manage inbound and outbound calls to identify customer needs, answer questions and solve problems
- Provide information on products including pricing
- Entering client information into the e-system
- Accomplish sales target by promoting products.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Boosted customer service satisfaction ratings through consistent quality control.
- Processed debit and credit card and electronic check payments.
- Managed timely and effective replacement of damaged or missing products.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Developed and updated databases to handle customer data.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Field Researcher
Department
Sharjah
10.2022 - 02.2023
- Carry out field visits to collect info
- For population census
- Comply with instructions of the training manual and maintain confedentiality of data
- Record data accurately ensuring all fields are completed
- Commitment to scheduled times for field & office work.
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Gathered and organized information for research purposes.
- Proposed innovative methods for capturing and analyzing customer data.
Education
High School Certificate - Secondary School
Ibn Khaldoon Private School
Sharjah 09.2017 - 06.2018
Skills
Customer Serviceundefined
Accomplishments
- Email:, 10@icloud.com
- Address:
- Ajman, UAE
- Volunteered in Sharjah Int
- Airport with Sanid
- Emergency Team, 2020
- Sharjah Int
- Book Fair, 2019
- Leadership
- Communication skills
- Teamwork
- Time Management
- Problem Solving
- Attention to Detail
Timeline
Call Center & Customer Service Agent
Namshi General Trading
03.2023 - 10.2023
Field Researcher
Department
10.2022 - 02.2023
High School Certificate - Secondary School
Ibn Khaldoon Private School
09.2017 - 06.2018
Similar Profiles
Shine RajpalShine Rajpal
Senior Business Analyst at Noon(Namshi)Senior Business Analyst at Noon(Namshi)
Adarsh BAdarsh B
STORE IN CHARGE at ELPI GENERAL TRADINGSTORE IN CHARGE at ELPI GENERAL TRADING
Nagender Singh ChauhanNagender Singh Chauhan
Team Leader at Napkin Affair General Trading CompanyTeam Leader at Napkin Affair General Trading Company