Ossama Fayed
Dubai,United Arab Emirates
Summary
Results-driven sales manager with 15 years of experience in sales. Proven track record in building high-performance teams and driving significant revenue growth. Expertise in creating and executing strategic sales plans that enhance market share and customer satisfaction. Recognized for fostering long-term client relationships and consistently achieving business objectives.
Overview
16
16
years of professional experience
Work history
Sales Manager
Marriott Vacation Club Dubai-Paris
Dubai, United Arab Emirates
2024.02 - 2026.04
- Manage sales floor to ensure customer tour flow is efficient and conducive to sales presentation discussions and purchase deliberations.
- Responsible for planning/staffing of sales force readiness by ensuring appropriate number of SE's needed for tours.
- Close sales as appropriate, be second face for customer.
- Review and approve documentation for sale.
- Greet customers and make initial introductions to front desk and/or Sales Executives.
- Supervise daily operational aspects of Sales Gallery Floor/Sales Canter.
- Conduct and/or contribute to material for Daily Huddles/Line Ups.
- Encourage and support establishment of positive work environment that recognizes both individual and team accomplishments, and provides safe haven for open and honest communication.
- Respond to customer questions, complaints, and/or concerns.
- Communicate with customers when escalated issues arise.
- Coordinate with Quality Assurance and Contracts to relay important information or issues down to sales line.
- Respond to cancellations with call back to customer.
- Provide real-time coaching and consultation regarding approach to closing sales (e.g., provision of specific business case, offering Encore opportunity).
- Facilitate regular training and feedback sessions with new hires.
Sales Team Leader
Marriott Vacation Club
Dubai, United Arab Emirates
2023.02 - 2024.02
- Support Sales Executives by performing sales closings as part of Take-Over process.
- Support Sales Executives by performing after-sale button-up calls, contract signing follow-up calls, collection calls, and other follow-up calls as directed by Sales Manager.
- Develop relationships with prospective owners by soliciting referrals and leads, and following up on them.
- Contribute to success of organization and sales distribution site by effectively using sales techniques and processes to convert prospective guests into purchasers, as well as reload owners.
- Support Sales Executives by performing sales closings as part of Take-Over process, or when Sales Executive is not licensed to perform closings on their own, and following through with sales contract process to ensure that all required paperwork and legally required documents are completed accurately.
- Assists Sales Management Team with operation of sales gallery, supervises performance and day-to-day operations of sales executives operating at site when directed by Sales Management, and assists Sales Manager with other duties as directed.
Senior Sales Executive
Marriott Vacation Club
Dubai, United Arab Emirates
2017.04 - 2023.01
Store Operation Manager
Etisalat UAE
Dubai, United Arab Emirates
2012.08 - 2017.01
Tour Guide
Freelance
Cairo
2009.12 - 2011.01
Education
Bachelor's degree - Hotels Management
Faculty Of Tourism and Hotels
CairoSkills
- SOP & Sales strategy
- Effective Problem-Solving
- Team Development
- Client Advocacy
- Objection handling
- Sales pipeline development
- Sales closing
- Associate coaching
- Multitasking
- Team building
- Sales Training
- Sales Forecasting
Accomplishments
- Sales Excellence Award (SEC) 2025 Hollywood, CAI - USA
- Sales Excellence Award (SEC) 2024 Austin,Txsas -USA.
LANGUAGES
Arabic
Fluent
English
Fluent
References
References available upon request.
Timeline
Sales Manager
Marriott Vacation Club Dubai-Paris
2024.02 - 2026.04
Sales Team Leader
Marriott Vacation Club
2023.02 - 2024.02
Senior Sales Executive
Marriott Vacation Club
2017.04 - 2023.01
Store Operation Manager
Etisalat UAE
2012.08 - 2017.01
Tour Guide
Freelance
2009.12 - 2011.01
Bachelor's degree - Hotels Management
Faculty Of Tourism and Hotels