Ossama Ibrahim
Senior Client Advisor
Abu Dhabi - Dubai,United Arab Emirates
Summary
Certified Senior Sales Executive luxury in luxury fashion and retail industry with extensive experience in luxury retail field, specializing in high-value transaction management and client relationship management. Adept at implementing strategic clientele in high-end retail environments, enhancing the luxury shopper's experience through advanced selling techniques and personalized shopping and styling services. Proven track record in prestigious environment sales strategies, performance tracking, and department coordination. Skilled in utilizing CRM software and MS Office to optimize customer service orientation and engagement. Career goal includes further elevating the standards of luxury brand representation and customer satisfaction.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Senior Sales Executive - Full Time
LAGARDERE
Abu Dhabi, United Arab Emirates
08.2023 - 11.2024
- Built rapport with new and existing customers to boost client retention.
- Delivered outstanding after-sales care through regular communication with customers.
- Built long-term relationships with customers and generated referrals from existing clients.
- Achieved monthly sales and performance KPIs for improved team success.
- Coordinated sales meetings, fostering collaborative work environment.
- Capability to provide guidance and training to junior client advisors, fostering high-performance team
- Meticulous attention to detail in maintaining upscale store environment, overseeing product displays, and presenting merchandise in luxury manner
- Utilized CRM software effectively to manage client information, tasks, appointments, and communication records.
- Flexibility to adapt to dynamic and evolving nature of Duty-Free environment and luxury fashion industry, including changing trends and customer preferences
- Collaborative spirit to work closely with store management, marketing teams, and other departments to ensure cohesive and effective approach to sales
- Utilize CRM tools to effectively manage and nurture experience relationships, ensuring high level of customer satisfaction
- Strong focus on achieving and exceeding sales targets, with commitment to delivering exceptional shopping experience
- Returned calls in accordance with service level agreements and client relationship above personal gain.
- Collaborated with other professionals in firm to provide comprehensive services for clients.
- Maintained up-to-date knowledge of market trends, products, and regulatory changes.
- Captured quality client information to understand client needs and personalize future client development opportunities.
- Implemented risk management strategies within client portfolios when warranted by market conditions.
- Identified potential new clients through networking and referrals.
- Collaborated with leadership to support client team member onboarding, coaching and development.
- Evaluated client portfolios periodically to ensure optimal asset allocation and diversification.
- Actively participated in industry conferences, events, or webinars to enhance professional development.
- Built relationships with internal and external sales referral partners.
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
- Used various tools and resources to identify trend to improve individual and team performance.
- Remained current on new marketing campaigns to respond appropriately to marketing related inquiries.
- Completed contract forms, prepared change of address records, or issued service discontinuance orders with computer and job-related software.
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
Senior Client Advisor - Temporary
FENDI
Dubai, United Arab Emirates
06.2021 - 08.2021
- Built positive customer rapport through friendly, professional communication.
- Followed up customer queries to check provided solutions met expectations.
- Reduced customer wait times by adhering to call target timeframes.
- Improved customer satisfaction ratings through responsive query resolution.
- Kept track of current and potential clients needs to recommend new applicable products and services.
- Company Overview: Italian luxury fashion house producing fur, ready-to-wear, leather goods, shoes, fragrances, eyewear, timepieces and accessories
- Experience in organizing and hosting exclusive events, trunk shows, or previews to engage clients and drive sales
- Proficiency in implementing client telling techniques, including maintaining client databases, tracking preferences, and initiating personalized outreach
- Discretion and ability to handle high-profile or VIP clients with confidentiality and professionalism
- Ability to analyze sales data, client feedback, and market trends to make informed decisions
- Work collaboratively with store management and other team members to achieve overall store KPI's targets and objectives
- Italian luxury fashion house producing fur, ready-to-wear, leather goods, shoes, fragrances, eyewear, timepieces and accessories
Client Advisor - Full Time
Jack & Jones
Dubai, United Arab Emirates
02.2019 - 05.2023
- Supported clients in setting clear financial goals with plans to achieve them.
- Maintained up-to-date knowledge of legislation and policy changes.
- Maintained comprehensive knowledge of products to provide informed suggestions.
- Built and carefully managed loyal, profitable client bases.
- Supported sales team in achieving targets by upselling relevant products and services.
- Consistently exceeded monthly sales targets by 20% through excellent customer service and product knowledge
- Provided feedback to management on latest fashion trends and customer feedback to improve customer experience
- Maintained strong relationships with clients resulting in repeat business and increased sales
- Evaluated client portfolios periodically to ensure optimal asset allocation and diversification.
- Addressed any concerns or questions from clients promptly and professionally.
- Actively participated in industry conferences, events, or webinars to enhance professional development.
- Maintained thorough understanding of competitors' offerings and strategies in marketplace.
- Monitored sales performance metrics to identify areas for improvement.
- Documented sales activity and interactions in CRM system.
- Established strong relationships with clients to ensure customer satisfaction.
Senior Sales Associate - Full Time
Diesel
Dubai, United Arab Emirates
08.2014 - 11.2017
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Achieved high customer satisfaction ratings through exceptional sales service delivery.
- Generated sales reports to guide management decisions and strategies.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Consistently met and exceed KPI's sales targets
- Built and maintained strong relationships with customers
- Provide exceptional customer service, resulting in positive feedback
- Demonstrate in-depth product knowledge to assist customers effectively
- Contribute to positive and welcoming store environment
- Successfully implement merchandising strategies to enhance product visibility
- Collaborating effectively with team members to achieve shared goals
- Adapted to and embraced new products or fashion trends to drive sales
- Demonstrate excellent communication and interpersonal skills
- Actively participate in training programs to enhance sales skills and product knowledge
Education
Diploma of Education - Electrcial Machines Engeering
University of Orman
Egypt 09.2000 - 11.2004
Skills
- Duty-Free Rules and Regulation
- Luxury Fashion Retail Sales Program
- Certified luxury retail professional LRP
- Strategic Client telling in High-End Retail
- Luxury Retail Management Experience
- High-Value Transaction Management
- Client relationship management
- Customer engagement
- MS office
- CRM software
Languages
Arabic
Native
English
Native
French
Intermediate
Italian
Elementary
Russian
Elementary
Timeline
Senior Sales Executive - Full Time
LAGARDERE
08.2023 - 11.2024
Senior Client Advisor - Temporary
FENDI
06.2021 - 08.2021
Client Advisor - Full Time
Jack & Jones
02.2019 - 05.2023
Senior Sales Associate - Full Time
Diesel
08.2014 - 11.2017
Diploma of Education - Electrcial Machines Engeering
University of Orman
09.2000 - 11.2004
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