Microsoft Office Applications
OTAFIIRE NORMAN
CUSTOMER SERVICE REPRESENTATIVE
Dubai
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Customer Service Representative Assistant
Al Shafar General Contracting
Dubai
2019.04 - Current
- Provide primary customer support to internal and external customers.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Clarify customer issues and determine root cause of problems to resolve product or service complaints.
- Collect and return unpurchased or returned items to correct shelf locations and arrange displays to promote sales.
- Provide excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Optimize customer support by establishing collaborative service environments through targeted operational initiatives.
Receptionist
Kampala Serena Hotel
Kampala
2016.02 - 2018.12
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Screened visitors and issued badges to maintain safety and security.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Bishop Stuart University
Kampala, Uganda 2014.08 - 2016.10
GED -
ALISON Education Centre
Dubai, United Arab Emirates 2021.05 - 2021.09
GED -
ALISON Education Centre
Dubai, United Arab Emirates 2021.08 - 2021.12
Skills
Report preparation
Software
Hardware and Software Management
ICT as a Business
Languages
English
French
Arabic
Certification
Customer Service Training- 5months
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
English for Tourism- Hotel Reception and Front Desk
2021-12
Customer Service Training- 5months
2021-09
GED -
ALISON Education Centre
2021.08 - 2021.12
GED -
ALISON Education Centre
2021.05 - 2021.09
Customer Service Representative Assistant
Al Shafar General Contracting
2019.04 - Current
Receptionist
Kampala Serena Hotel
2016.02 - 2018.12
High School Diploma -
Bishop Stuart University
2014.08 - 2016.10
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