Othman Alkhawaja
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Procurement Officer
Applied Science University
01.2023 - Current
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Developed and strengthened supplier relationships.
- Procured materials for squadron maintenance and repair services.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Developed and implemented procurement policies and procedures to enhance compliance with university standards.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
Insurance Officer
Trust International Insurance & Reinsurance
03.2017 - 10.2021
- Complied with established internal controls and policies.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Established and checked coding procedures, monitored reports and updated internal files.
- Verifying insurance claims.
Customer Service Representative
Bank Of Jordan
01.2016 - 03.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Marketing and Business Development Coordinator
Mohammad Youssef Naghi
01.2014 - 01.2016
- Created and managed social media campaigns to increase brand engagement.
- Conducted market research to identify new opportunities and target markets.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Devised content strategy to effectively engage target audiences.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Coordinated with design and media teams to develop high-quality creative assets.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
Personal Banking Advisor
HSBC Bank
08.2010 - 12.2013
- Evaluated client financial positions and identified most appropriate banking products.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Balanced teller drawers and ATM cash.
- Built and maintained portfolio of loans to meet established goals and objectives.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Generated reports and analysis of customer data to identify trends and potential business opportunities.
- Processed customer applications and approved loans in accordance with bank policy.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Education
BBA - Marketing
Applied Science University
Jordan06.2010
Skills
- Customer happiness services
- Service Recommendations
- Team and time management
- Handle the work pressure
- Creative Services
- Microsoft office
- Data analysis
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Procurement Officer
Applied Science University
01.2023 - Current
Insurance Officer
Trust International Insurance & Reinsurance
03.2017 - 10.2021
Customer Service Representative
Bank Of Jordan
01.2016 - 03.2017
Marketing and Business Development Coordinator
Mohammad Youssef Naghi
01.2014 - 01.2016
Personal Banking Advisor
HSBC Bank
08.2010 - 12.2013
BBA - Marketing
Applied Science University
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