Othman Bouqua
Administrative & Customer Service Specialist
Dubai
Summary
Multilingual and dedicated receptionist with over 4 years of front desk, customer service, and client relations experience between Dubai and Morocco. Adept in managing reception duties, providing excellent customer support, and handling administrative tasks efficiently. Brings a background in marketing, communication, and digital outreach that enhances overall service quality.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Receptionist
Synergy University Dubai
02.2023 - 04.2025
- Provided a welcoming and professional front desk experience to students, faculty, and visitors.
- Handled all incoming phone calls and emails, routing them appropriately and responding to inquiries.
- Scheduled student appointments and assisted with academic and administrative procedures.
- Maintained visitor logs, student records, and coordinated with internal departments.
- Provided multilingual support in English, Arabic, and French.
- Managed access to academic facilities and supported event coordination efforts.
Customer Support Representative
INTELCIA
08.2020 - 01.2022
- Handled incoming calls and email support for a French-speaking client base.
- Resolved customer complaints, processed service requests, and followed up to ensure satisfaction.
- Used CRM systems to track support cases, escalate issues when necessary, and maintain accurate logs.
- Maintained high levels of customer satisfaction and met performance KPIs consistently.
- Collaborated with team leads and participated in continuous training sessions to enhance service delivery.
Receptionist
Morocco Mall
01.2019 - 07.2020
- Managed the front office, welcomed guests and VIP visitors, and handled inquiries in a timely manner.
- Facilitated communication between tenants and mall administration.
- Maintained daily schedules for mall staff, events, and meetings.
- Ensured proper signage and information availability for customer convenience.
- Assisted in organizing mall events and handling registrations/logistics.
- Supported the customer service desk with high-traffic visitor flow.
Sales Executive
Decathlon
04.2017 - 12.2018
- Delivered knowledgeable product recommendations and sports equipment demonstrations.
- Handled sales transactions and refunds, ensuring customer satisfaction.
- Built strong client relationships through personalized service.
- Participated in stock inventory, merchandising, and promotional displays.
- Collaborated with the team to meet monthly sales goals and KPIs.
- Conducted after-sales follow-ups to reinforce customer loyalty.
Education
Master - Hotel and Restaurant Management
Synergy University
Dubai, United Arab Emirates 02.2022 - 06.2024
Master - Marketing and Commercial Actions
National School of Business And Management
Casablance 09.2016 - 06.2020
High School Degree - Science of Economics
Taiba
Fes 09.2015 - 06.2016
Skills
- Front Desk & Administrative Support
- Customer Service & Client Handling
- Call and Email Management
- Appointment Scheduling
- Event Coordination
- Social Media Management
- Sales Support & POS Operations
- MS Office
- Canva
- Team Management
- Supervision and leadership
Timeline
Receptionist
Synergy University Dubai
02.2023 - 04.2025
Master - Hotel and Restaurant Management
Synergy University
02.2022 - 06.2024
Customer Support Representative
INTELCIA
08.2020 - 01.2022
Receptionist
Morocco Mall
01.2019 - 07.2020
Sales Executive
Decathlon
04.2017 - 12.2018
Master - Marketing and Commercial Actions
National School of Business And Management
09.2016 - 06.2020
High School Degree - Science of Economics
Taiba
09.2015 - 06.2016
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