Othman Mahmoud

Workforce Development: Spearheaded training programs for logistics staff, improving productivity and ensuring adherence to workplace safety and regulatory compliance.

- Policy Implementation: Ensured all team members adhered to organizational policies, including compliance with labor laws and safety regulations, reducing non-compliance incidents to near-zero levels.

- Involuntary Loss of Employment (ILOE): Managed procedures related to involuntary termination, ensuring compliance with legal requirements while maintaining sensitivity to employee needs and organizational policies.

Team Leadership Led a team of 250+ logistics and warehouse staff, improving compliance with safety protocols and reducing workplace incidents

• Assisted call-in customers with questions and orders.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
• Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.