Oumaima Hasnaoui

• Maintained an organised reception area for a professional business environment.
• Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
• Coordinated office supplies orders to keep necessary materials available at all times.
• Maintained accurate logs of visitor entries for security purposes.

As a Receptionist and Customer Service Representative, I greeted visitors, answered phone calls, and scheduled appointments while managing office operations. I provided customer support via phone, email, and chat, assisting with inquiries, processing orders, and resolving issues. I maintained accurate records, coordinated communication between departments, and handled administrative tasks. My role enhanced my multitasking, problem-solving, and organizational skills. I consistently delivered exceptional service in fast-paced environments. My professional demeanor and positive attitude ensured customer satisfaction and smooth daily operations.