Oumaima Mourtada

• Draft and format letters, reports, and correspondence, ensuring accuracy and adherence to company standards.
• Manage executive schedules, including meetings, travel, and conference calls.
• Screen calls and inquiries, handling as appropriate.
• Coordinate meetings, prepare materials, and follow up on action items.
• Prepare reports, presentations, and briefs.
• Conduct research and compile data to support projects.
• Manage expenses, reimbursements, and financial reports.
• Serve as liaison between the executive and clients, handling confidential information with discretion.

Customer Support

• Provided support throughout the closing process, coordinating inspections, appraisals, and other steps to ensure smooth transactions.
• Proactively resolved client issues, fostering exceptional service and long-term relationships.

CRM Software

• Utilized CRM software to manage client interactions, track leads, and organize documents, improving efficiency and client relationship management.
• Maintained detailed client records, facilitating personalized service and targeted marketing efforts.

• Plan and deliver engaging language lessons, covering grammar, vocabulary, speaking, listening, reading, and writing skills.
• Employ diverse teaching methods and resources to cater to different learning styles and abilities.
• Tailor materials and strategies to accommodate individual student needs and varying proficiency levels.
• Assess language proficiency through tests, quizzes, projects, and oral presentations.
• Provide constructive feedback to foster student language development and progress.
• Monitor student performance and adjust teaching strategies to ensure consistent academic growth.

• Reach out to potential clients to offer property consultancy services.
• Assess client property needs and commercial interests.
• Conduct market research to identify high-profit areas.
• Analyze housing data trends to identify the best available options.
• Guide and prepare clients to finalize proposals.
• Present business proposals tailored to client interests and requirements.
• Secure consulting projects and close commercial deals.
• Write detailed reports with realistic, data-driven conclusions.
• Develop strategies to enhance the value of client properties.

• Process flight changes, including refunds, schedule adjustments, and equipment updates.
• Provide technical support to sales and customer service representatives via chat and email.
• Handle sales transactions through the back office, received through various channels.
• Communicate with consolidators and airline representatives to resolve issues.
• Execute specific tasks assigned by leadership.
• Received client commendations for exceptional service, contributing to a 25% increase in customer satisfaction.
• Implemented feedback mechanisms and continuous improvement initiatives to enhance service quality and exceed client expectations.

• Process customer orders in accordance with priorities and established guidelines.
• Collaborate closely with the Estimation and Configuration teams.
• Manage renewals for price checks and upgrades.
• Ensure effective communication and coordination with clients.
• Plan and conduct thorough checks to ensure order accuracy.

• Manage and organize executives' schedules, appointments, and travel arrangements.
• Coordinate meetings and conference calls, including agenda preparation, minute-taking, and distribution of materials.
• Assist in preparing reports, presentations, and other necessary documents.
• Handle incoming calls and emails, responding to inquiries and redirecting as appropriate.

• Manage and route inbound and outbound calls to the appropriate departments.
• Market banking products through relevant channels.
• Ensure clear understanding of client requirements.
• Follow up with customers to gather feedback and suggestions for improvement.

• Conduct university orientation sessions for students aspiring to study in the UK, providing guidance on admissions, academic pathways, and cultural integration.
• Facilitate and oversee journalism-related activities, fostering student engagement in media and communication projects.