Oumaima Tazi
Dubai,UAE
Summary
Customer-focused professional with over 5 years of experience in Dubai and Morocco, specializing in guest relations, client experience, and administrative support. Proven ability to create a welcoming and well-organized front-of-house environment, efficiently manage inquiries, and ensure smooth daily operations.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Guest Relations
Medcare Medical Centre
Dubai, UAE
2022.03 - 2024.12
- Welcomed patients and visitors, ensuring a professional first impression
- Guided patients within the facility and supported smooth patient flow
- Coordinated with front-of-house and clinical teams during busy periods
- Assisted in maintaining an organized and comfortable waiting area
- Acted as a point of contact for visitor guidance and general support
Member Services Executive
Fitness 360
Dubai, UAE
2021.07 - 2022.02
- Delivered front-facing member support in a high-traffic, multi-branch fitness facility serving 50+ members daily
- Enhanced member satisfaction by providing efficient check-in coordination during peak hours
- Built strong relationships with regular members, contributing to improved member retention and engagement
- Coordinated with trainers and operations teams to ensure smooth class scheduling and facility organization
- Assisted in promoting wellness programs and membership offerings, increasing member awareness and participation
- Maintained a professional and welcoming front desk environment aligned with brand standards
Administrative Coordinator
Dell Technologies
Casablanca, Morocco
2018.09 - 2021.01
- Coordinated daily administrative operations and supported internal teams
- Managed documentation, data entry, and record organization with accuracy
- Assisted in scheduling, internal communication, and task follow-ups
- Supported reporting and maintained organized administrative processes
- Ensured smooth coordination between departments in a corporate environment
- Contributed to improved workflow efficiency through organized administrative coordination
Education
Diploma - International Trade
Ofppt Derb Ghallef
/2015 - /2018
High School Diploma -
Ibn Arrabi
Morocco /2013 - /2014
Professional Training – Beauty Therapy
Dubai
2025.11 -
Skills
- Appointment & Schedule Coordination
- Data entry and record keeping
- MS Office (Word, Excel, Outlook)
- Strong Communication & Team Coordination
- Customer Complaint Handling
- Professional Presentation & Etiquette
Certification
2022-08-22
Medcare Medical Centre, Jumeirah
- Fire & Safety Training Certificate
Languages
Arabic
Native
English
Fluent
French
Fluent
Timeline
Professional Training – Beauty Therapy
Dubai
2025.11 -
Guest Relations
Medcare Medical Centre
2022.03 - 2024.12
Member Services Executive
Fitness 360
2021.07 - 2022.02
Administrative Coordinator
Dell Technologies
2018.09 - 2021.01
Diploma - International Trade
Ofppt Derb Ghallef
/2015 - /2018
High School Diploma -
Ibn Arrabi
/2013 - /2014