Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Oumayma Boukhris

Business Bay

Summary

Accomplished professional skilled in driving sales growth, exceeding targets, and delivering top-tier customer service. Adept at leading high-performing teams, fostering strong client relationships, and implementing effective sales strategies. Proficient in market analysis, negotiation, and problem-solving to achieve business goals. Committed to providing exceptional service, efficiently resolving inquiries, and ensuring utmost customer satisfaction through empathetic support and attention to detail.

Overview

8
8
years of professional experience

Work History

Sales Executive Manager

Friends Car Rental
06.2021 - Current
  • Manage customer accounts with a focus on building and maintaining strong relationships.
  • Provide personalized service support to key clients.
  • Establish and nurture relationships with key customers.
  • Enhance overall customer satisfaction and loyalty.
  • Established relationships with key customers, providing personalized service support.
  • Provide continuous coaching to the team.
  • Offer constructive feedback to improve job performance.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Increased revenue by implementing effective sales strategies in the sales cycle process from prospecting leads through close.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Established and maintained positive relationships with vendors to determine product availability and quality.
  • Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.

Sales Executive

Plan D'Art
02.2020 - 03.2021
  • Built multiple customer relationships and cultivated long-term partnerships.
  • Generated leads and followed up on customer inquiries.
  • Resolved customer complaints in a timely manner while providing excellent customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Created and maintained a detailed database to develop promotional sales.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Interior Designer

3D For Deco
01.2018 - 01.2020
  • Developed space planning concepts, color palette selections, and textile presentations.
  • Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
  • Participated in furniture selection and documentation of specifications.
  • Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
  • Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
  • Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials, and products.
  • Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.

Education

Bachelor Degree -

Arts and Crafts institute Siliana University
06.2019

Bachelor Degree - undefined

Nabeul High School
06.2016

Skills

  • Excel Microsoft
  • Sales Process Optimization
  • Coaching and Mentoring
  • Market and Competitive Analysis
  • Strong performance under pressure

Languages

English Very good command
French Highly proficient in speaking and writing
Arabic Native speaker
Turkish Basic

Timeline

Sales Executive Manager

Friends Car Rental
06.2021 - Current

Sales Executive

Plan D'Art
02.2020 - 03.2021

Interior Designer

3D For Deco
01.2018 - 01.2020

Bachelor Degree - undefined

Nabeul High School

Bachelor Degree -

Arts and Crafts institute Siliana University

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Oumayma Boukhris