Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Timeline
AccountManager

Ousha Al Hameli

Abu Dhabi,UAE

Summary

Experienced banking and finance professional with a proven track record in relationship management, branch leadership, and customer service excellence. Adept at wealth advisory, foreign exchange transactions, and acquiring high-value clients. Skilled in team management, strategic business development, and compliance oversight.

Overview

21
21
years of professional experience
2
2
years of post-secondary education

Work history

Senior Relationship Manager

Emirates NBD Bank
01.2020 - 01.2024
  • Handling priority customer under my PRB portfolio.
  • Give advice on wealth along with our wealth advisor.
  • FX foreign currency, Sell & Buy GBP-EUR for priority customer with large sum amounts.
  • Acquire New-To-Bank clients with focus on high value deposit customers to bring budgeted NNM to the bank and also maintain profitable PRB liability/deposits relationships which will help to meet the individual and Unit targets.
  • Seek out opportunities to actively market 'NTB' PRB relationships in line with bank’s policy and procedures.
  • Regularly review the market trends to identify profitable opportunities in selected segments in line with Bank’s overall policy and risk appetite.
  • Identify and analyze the areas of potential risk under the portfolio and find appropriate solutions.
  • Build critical customer relationships and implement customer service policies and standards consistently in order to sustain and enhance customer satisfaction and retention.
  • Track customer satisfaction and solicit feedback to identify improvement opportunities.
  • Adhere to customer service standards set by management.
  • Ensure permanent profitable customer transactions vis-à-vis the associated risks.
  • Recognize early warning signals of unsatisfactory account conduct.

Branch Manager in Al Wahdah Mall

Emirates NBD Bank
01.2015 - 12.2019
  • Business Development/ Develop and implement strategies to achieve the targeted levels of volumes and revenues.
  • Business Performance/ Plan and manage in an ongoing way the performance plans, budget to achieve the agreed business objectives.
  • Approval -Recommendations/Approve or recommend products, services and associated waivers to ensure timely delivery of customer service.
  • Staff Management/ Manage and develop the team and individual staff to ensure required levels of competence, productivity and staff motivation.
  • Compliance & Control/Manage control systems for the business unit to ensure compliance, control and reports, returns submission.

Branch Manager in Dalma Mall

Emirates NBD Bank
01.2010 - 12.2014
  • Business Development/ Develop and implement strategies to achieve the targeted levels of volumes and revenues.
  • Business Performance/ Plan and manage in an ongoing way the performance plans, budget to achieve the agreed business objectives.
  • Approval -Recommendations/ Approve or recommend products, services and associated waivers to ensure timely delivery of customer service.
  • Staff Management/ Manage and develop the team and individual staff to ensure required levels of competence, productivity and staff motivation.
  • Compliance & Control/Manage control systems for the business unit to ensure compliance, control and reports, returns submission.

Branch sales & service Manager

Emirates NBD Bank
01.2008 - 12.2009
  • Handling the loans - personal loan, credit card, car loan & bank insurance as the team leader position.
  • Retail products.
  • Visiting all branches to get all feedbacks of the branches works.
  • Sales marketing and cross selling.
  • Operate the bank daily transaction as branch in charging - Hazza Bin Zayed branch- pay office branch, head teller, operation manager and branch sales and service manager at the same time.

Retail Banking Executive

Emirates NBD Bank
01.2003 - 12.2007
  • Handling the loans - personal loan, credit card, car loan & bank insurance.
  • Marketing the retail products.
  • Writing reports daily of daily operation.
  • Working independently with only general guidance on a variety ongoing assignments and special projects.
  • Custodian of ATM, Cheques & captured cards.
  • Writing reports daily of daily operation.
  • Understand Quaestor System concepts and features.
  • Start of Day and End Operations.
  • Generic queries.
  • Deposit accounts – account opening, account maintenance, account closure, chequebook issuance, stop order, account holds.
  • Remote banking services – ATM cards, BankNet, Bankline, GSM.
  • Customer requests – Address change, statement frequency change, change of signatures, statements of account, etc.
  • Exception handling – inactive, dormant and unclaimed accounts. Referral accounts.
  • Standing orders, Balance order.
  • Reports, Enquiries.
  • Lodgment and renewal of deposits.
  • Premature payment. Various modes of paying deposits and interest.
  • Deposits under lien.
  • Lending system, RLS system.
  • Lending skills, personal loans, credit cards, car loan & bank insurance.

Education

Diploma - IFS diploma

Emirates Institute of Banking & Finance Studies
Abu Dhabi, UAE
08.2008 - 12.2009

Information system, Mass Communication & Public Relations

Ajman University of Science & Technology

High School Degree - Literary Section

Al Wahda High Secondary School
Abu Dhabi, UAE
09.1998 - 07.1999

Skills

  • Managing The Team
  • Meet Deadlines/Requirements
  • Communications
  • Customer Services & Relations
  • Windows XP
  • Microsoft Office XP
  • Word
  • Excel
  • PowerPoint


Languages

English
Advanced
Arabic
Native

Accomplishments

Customer Experience Excellence Award – Emirates NBD Bank
Recognized for outstanding dedication to customer satisfaction and service excellence, receiving the quarterly Customer Experience Award at Emirates NBD Bank. Demonstrated exceptional ability in building strong client relationships, enhancing service standards, and delivering innovative solutions to meet customer needs.

Timeline

Senior Relationship Manager

Emirates NBD Bank
01.2020 - 01.2024

Branch Manager in Al Wahdah Mall

Emirates NBD Bank
01.2015 - 12.2019

Branch Manager in Dalma Mall

Emirates NBD Bank
01.2010 - 12.2014

Diploma - IFS diploma

Emirates Institute of Banking & Finance Studies
08.2008 - 12.2009

Branch sales & service Manager

Emirates NBD Bank
01.2008 - 12.2009

Retail Banking Executive

Emirates NBD Bank
01.2003 - 12.2007

High School Degree - Literary Section

Al Wahda High Secondary School
09.1998 - 07.1999

Information system, Mass Communication & Public Relations

Ajman University of Science & Technology

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Ousha Al Hameli