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Data Entry Clerk
Al Noor Hospital
- Reported: - to patient Services Supervisor, responsible for secretarial &clerical duties
- Duties: - Answered the telephone, took messages, typing letters & form in English.
Ousha Saleh Alameri
Compliance and Quality Monitoring Executive
Abu Dhabi
Summary
Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. . Smart decision-maker promotion 13 years of expertise. Educated and talented to work in demanding environments.
Overview
Work History
Work in the Office
The Fourth R (Computer Training Solution)
- Reported: - to Rasha Mukhtar Manager of the Fourth R
- Duties: - Testing Computer Curriculums, contacting clients, data entry, & general administrative duties.
Customer Service Officer
National Bank of Abu Dhabi
- Reported: - to Ezz Al-Dean Manager of the N.B.O.D Al-Shahabad Branch
- Duties:-Open Current or Saving Account, Obtain customer signature, Issue cheque book & pass book, Counter receipt, Handle cash plus, credit cards & global cards, Closure of accounts, Arrange standing instruction &Automatic transfers
- Attend the customer’s telephone calls & Reply them in a professional manner.
Administrative Assistant
Abu Dhabi Tourism & Culture Authority
- Reported: - to Omar Abdulla Al Bishr, Licensing & Classification Planning Section Head, Tourism Standards in (ADTA)
- Duties:- Create documents using Microsoft Word, prepare presentations using Microsoft Power Point & produce spreadsheets for business using Microsoft Excel, Process mails & emails, manage agendas, administer meetings, respond professionally to inquiries, prepare & distribute memos, Apply filing & retrieval systems, Maintain records & assist in providing from such records, etc.
Licensing and Classification Planning Executive
Abu Dhabi Tourism & Culture Authority
- Reported: - to Omar Abdulla Al Bishr, Licensing & Classification Planning Section Head, Tourism Standards in (TCA)
- Duties: - (To work with the Licensing and Classification Planning Section Head to undertake benchmarking and update the classification system manual with any changes in the Classification criteria)
- Conduct benchmarking exercises to gather information on the present licensing and classification standards operating within the tourism industry
- Liaise with the Licensing Executives and the Classification Executives in reviewing the various rating criteria standards and in providing input to keep the classification system up to date with the new trends and technologies in the tourism sector
- Ensure that classification procedures for the Tourism entities are based on the classification standards
- Assist in the development and implementation of the licensing and classification quality improvement initiatives by monitoring the effectiveness of new methods/ processes as well as implementing changes
- Update the audit and inspection criteria and compliance criteria for licensing and classification policies
- Develop requests for proposals to outsource specialized companies for reviewing and updating standards for Abu Dhabi Tourism licensing and classification planning when necessary
- Generate, maintain and distribute a variety of statistical or written reports as required
- Liaise with the Industry Inspections and Compliance and Licensing Operations Units to ensure that adequate reporting of relevant violations exists and develop updates for more effective licensing and classification planning
- Ensure that relevant complaints received, which may impact the licensing and classification planning unit, are resolved
- Follow up with the relevant government entities and track progress of established enablers to contribute to the development of both the private as well as the government sector in tourism
- Liaise with the relevant government entity reps and track progress of established enablers to contribute to the development of the tourism sector’s Licensing and Classification Planning Unit
- Attend assigned meetings, committee meetings and conferences, as required
- Keep abreast of professional developments, new techniques and current issues through continued education and professional growth
- Maintain good relationship with stakeholders
- Perform any other related activity.
Compliance & Quality Monitoring Executive
Department of Culture & Tourism – Abu Dhabi
- Current
- Reported: - to Mohammed Abdulla Al Khazraji, Compliance & Quality Monitoring Lead, Licensing & Regulatory Compliance Department (DCT)
- Duties: - (Support the team in implementing compliance and quality monitoring functions and activities in line with defined policies, processes and procedures
- The Executive, Compliance and Quality Monitoring role provides required support to conduct quality audits and to improve processes and performance aligning with strategic goals and objectives of the department.).
Education
MBA – General -
Al Ain University of Science and Technology (AAU)
Management Information System (MIS) / Bachelor - undefined
Al Ain University of Science and Technology (AAU)
IBDAA Programme - undefined
UAE Academy Al AIN UAE
Diploma in General Business - undefined
Higher Colleges of Technology, Abu Dhabi
Certificate in General Business - undefined
Higher Colleges of Technology, Abu Dhabi UAE
Skills
- Data Security
- Proofreading
- Quality Systems
- Progress Reporting
- Project Management
- Operation Monitoring
- Internal Controls
- Risk Management
- Compliance Monitoring
- Corporate Governance
- Reporting Requirements
Additional Qualifications
- 2012, TOEFL ITP (Score 563)
- 1999, PET, University, Cambridge
References
- Ms Brenda Mohon, CD supervisor, Abu Dhabi Women’s College, Higher Colleges of Technology, Abu Dhabi, 41012
- Ms Geraldi Grimes, Patient Service Supervisor, Al- Noor Hospital, Brook Building, Abu Dhabi, 46713
- Ms Rasha Al Muktar, Manager, The Fourth R, Al Manara Pharmacy Bldg, next to Lamcy Department Store, Khalidiyah, Abu Dhabi, 41994, 02 661883
- Mr. Ezz Al Deen Nagedy, Manager, N.B.A.D. Al-Shahama, Abu Dhabi, 4, 02 5632411, 02 5633508
- Mr. Omar Abdulla Al Bishr, Licensing & Classification Planning Section Head, Abu Dhabi Tourism & Culture Authority, Abu Dhabi, 94000, 024181318, 024440400
- Mr. Mohammed Abdulla Al Khazraji, Compliance & Quality Monitoring Lead, Licensing & Regulatory Compliance Department (DCT), Abu Dhabi, 02 599 5562, 024440400
Training
- 2023, Data Management Program Awareness Session
- 2023, MS Excel (March)
- 2016, Body Language Workshop (English)
- 2015, Advanced Microsoft Excel Skills
- 2015, The 7 Habits of Highly Effective People - Signature Program (English)
- 2014, The Power of Positive Thinking (English)
- 2012, TIM Certificate of Achievement in Tourism (ATCAT)
- 2012, Effective Communication Skills (English)
- 2012, Creativity & Innovation (English)
- 2012, Enhanced Personal Confidence Building, Assertiveness and Communication Skills (English)
- 2012, Planning & Organizing Skills (English)
- 2012, Business Writing Skills (English)
- 2012, Business Etiquette & Protocol (English)
- 2012, Excellent Customer Service Work Shop (English)
- 2012, Business Etiquette & Protocol (Arabic)
- 2011, Basic Ms Office & Secretarial Skills (English)
- 2010, Ibdaa Trainee, UAE Academy, Al Ain
- Business English for BULATS
- Certified Business Professional (CBP) in Customer Service, Leadership, Sales, Business Etiquette and Professionalism, Business Communication
- International Computer Driving Licence (ICDL)
Accomplishments
- Leveled up 173 of Abu Dhabi Hotels performance through quality monitoring "Trust you"
- Achieved number one in customer satisfaction relating complaints among all of Abu Dhabi Goverment Entities according to Abu Dhabi Government Call Centre.
- Achieved 100% quality assurnace through effectively helping with implementing quality standards among the department.
Interests
Timeline
Data Entry Clerk
Al Noor Hospital
Work in the Office
The Fourth R (Computer Training Solution)
Customer Service Officer
National Bank of Abu Dhabi
Administrative Assistant
Abu Dhabi Tourism & Culture Authority
Licensing and Classification Planning Executive
Abu Dhabi Tourism & Culture Authority
Compliance & Quality Monitoring Executive
Department of Culture & Tourism – Abu Dhabi
- Current
MBA – General -
Al Ain University of Science and Technology (AAU)
Management Information System (MIS) / Bachelor - undefined
Al Ain University of Science and Technology (AAU)
IBDAA Programme - undefined
UAE Academy Al AIN UAE
Diploma in General Business - undefined
Higher Colleges of Technology, Abu Dhabi
Certificate in General Business - undefined
Higher Colleges of Technology, Abu Dhabi UAE
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