Ousmane Gaye
Dubai,United Arabes Emirates
Summary
Dedicated professional with expertise in customer service and communication, adept at fast and accurate order taking using POS systems. Proven ability to multitask in high-pressure environments while maintaining attention to detail and cleanliness. Skilled in team collaboration, upselling, and promotional strategies, with comprehensive knowledge of food and beverage service standards. Multilingual proficiency in French and English enhances communication capabilities. Career goals include advancing within the hospitality industry by leveraging health and safety standards expertise alongside cash handling and payment processing skills.
Overview
6
6
years of professional experience
Work history
Restaurant waiter
Texas de Brazil Dubai/ Iran Zamin Dubai/ Radisson
Dubai, United Arabes Emirates
11.2019 - 08.2025
*Waiter in The Radisson Blu Hotel 2018-2019.
Delivered exceptional service in a fine-dining environment with an
average of 150+ daily customers.
Upsold drinks and specially dishes, increasing average table sales by
10 to 15%.
*Waiter in Iran Zamin Restaurant Dubai 2020-2022.
Served guests in a busy casual-dining restaurant with over 200 seat
Handled large groups and events ensuring smooth service during
peak hours.
Assistes management with menu promotions and boosting dessert
sales by 20%.
*Waiter Texas de Brazil Steakhouse Dubai Mall and Mall of Emirates.
Always greeted customers, managed orders and ensured a
welcoming dining experience.
Maintained cleanliness and table setup to meet hygiene standards.
Consistently received positive customer feedback for friendly and
attentive service.
Education
Diploma of Education - Sales
College Saldia Dakar/ College Nelson Mandela
Seneagal (Dakar)Skills
*Excellent customer service and communication
*Fast and accurate order taking (pos system)
*Multitasking in high-pressure environments
*Team collaboration and support
*Knowledge of food and beverage service standards
*Upselling and promotional skills
*Cash handling and payment processing
*Attention to detail and cleanliness
*Health and safety standards
*Multilingual: French 100% and English 100%
Timeline
Restaurant waiter
Texas de Brazil Dubai/ Iran Zamin Dubai/ Radisson
11.2019 - 08.2025
Diploma of Education - Sales
College Saldia Dakar/ College Nelson Mandela
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