Ousmane Gaye

Dedicated professional with expertise in customer service and

communication, adept at fast and accurate order taking using POS

systems. Proven ability to multitask in high-pressure

environments while maintaining attention to detail and

cleanliness. Skilled in team collaboration, upselling, and

promotional strategies, with comprehensive knowledge of food

and beverage service standards. Multilingual proficiency in French

and English enhances communication capabilities. Career goals

include advancing within the hospitality industry by leveraging

health and safety standards expertise alongside cash handling

and payment processing skills.

*Food runner/waiter in the Radisson Blu Hotel 2018/2019.

Delivered exceptional service in a fine-dining

environment with an average of 150+ daily customers.

Upsold drinks and specially dishes, increasing average table sales by 10 to 15%.

Always greeted customers, managed orders and ensured a welcoming dining experience.

Maintained cleanliness and table setup to meet hygiene standards.

Consistently received positive customer feedback for friendly and attentive service.

*Restaurant waiter Iran Zamin Downtown Dubai and Dubai Marina.

Been served guests in a busy casual-dining restaurant with over 200 seat.

Handled large groups and events ensuring smooth service during peak hours.

Assistes management with menu promotions and boosting dessert sales by 20%.

Promoted daily specials and limited-time offerings to increase sales.

Demonstrated excellent communication skills whilst taking orders from guests.

*Restaurant waiter Texas de Brazil Dubai Mall.

Delivered high-quality table service in a busy upscale steakhouse environment.

Assisted guests with menu selections, explaining cuts of meat and dining options.

Took accurate food and beverage orders and ensured timely service

Coordinated closely with kitchen and service staff to maintain smooth operations.

Handled POS transactions, including cash and card payments.

Maintained cleanliness and presentation of dining areas.

Provided professional and friendly customer service to international guests.

*Restaurant waiter Texas de Brazil Mall of the Emirates.

Delivered prompt, efficient service to ensure customer satisfaction.

Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.

Upheld restaurant's high standards by maintaining personal grooming and uniform presentation.

Performed closing duties including cleaning and preparing tables for next day's service.

Enhanced customer dining experience by providing top-notch service.

Perfected the art of upselling beverages and desserts for profit maximisation.

Managed large group reservations with meticulous attention to detail.