OUSSAMA HADDADE
Abu Dhabi,+971564298281
Summary
Motivated Cabin Crew with 6 years of experience in customer service, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
7
7
years of professional experience
Work History
Cabin attendant
Wizz Air
Abu Dhabi, united Arab Emirates
04.2023 - Current
- Regularly monitored cabin throughout flight to verify safety and security.
- Actioned tasks and responsibilities assigned during pre-flight briefings.
- Helped passenger with diverse comfort requests and answered questions.
- Applied positive customer service approach to increase satisfaction levels...
Guest service agent
Mandarin Oriental Hotel
Doha, Qatar
07.2021 - 04.2023
- Greeting, checking-in and escorting guests to their rooms to ensure guest satisfaction from check-in to check-out in accordance with MOHG LQEs, the Pillars and the service standards of MOQA.
- Accurately obtaining and recording payments, including the efficient and careful handling of a cash float.
- Providing high quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience.Updated systems with booking information to reflect accurate, current availability.
- Effectively handling and running overnight shifts alongside the Hotel Duty Manager to ensure a successful night audit.
Guest Relations Agent
02.2022 - 07.2024
- Running the VIP meeting in the presence of Head of Departments, Housekeeping and In Room Dining, and assisting Supervisors to inspect all VIPs rooms prior to arrival and ensure all requests are met.Registered guest information on hotel database to maintain accuracy.
- Acting as Lobby Ambassador interacting and engaging with guests at any time and providing butler service for VIP guests.
- Preparing special decorations for the rooms in case of any special occasion
Concierge
01.2020 - 02.2022
- Assisting guests by giving recommendations, making bookings, and organising excursions, sightseeing, shopping tours, and cultural activities.Suggested restaurants tailored to guest preferences.
- Respond to all guest needs and requests and act proactively to complete their requirements to make their experience unique.
- Communicating all important details to management and colleagues regarding internal and external events, resources, and possible challenges.
- Provide all information pertaining to the hotel’s services and facilities.
Concierge
Kempinski Hotel
Ajman, United Arab Emirates
01.2017 - 09.2020
- Suggested restaurants tailored to guest preferences.
- Maintained tidy work area to promote cleanliness and quality standards.
- Arranged for transportation to and from the airport, train station and events for visitors upon request.
- Processed and provided clear, accurate receipts for guest payments.
- Posted new charges to customers' rooms and compiled itemised statements.
Education
Bachelor's degree - Law
Sidi Mohamed Ben Abdellah
MoroccoSkills
- Followed company regulations and rules to promote a safe environment for travellers and employees
- Helped passenger with diverse comfort requests and answered questions
- First Aid
- Customer service
Languages
English
Fluent
French
Fluent
Arabic
Native
Timeline
Cabin attendant
Wizz Air
04.2023 - Current
Guest Relations Agent
02.2022 - 07.2024
Guest service agent
Mandarin Oriental Hotel
07.2021 - 04.2023
Concierge
01.2020 - 02.2022
Concierge
Kempinski Hotel
01.2017 - 09.2020
Bachelor's degree - Law
Sidi Mohamed Ben Abdellah
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