OUSSAMA HAMRAOUI
DUBAI,UAE
Summary
- Reliable and adaptable, known for excellent communication and problem-solving skills, paired with strong focus on customer service and teamwork. Proven ability to remain calm and professional in high-pressure situations, ensuring passenger comfort and safety. Dedicated to contributing positively to Senior Cabin Crew Member role.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
• Cabin Crew
FlyDubai
Dubai, UAE
05.2016 - Current
- Created a welcoming atmosphere through friendly interactions with passengers.
- Ensured safety regulations compliance for passenger security.
- Provided excellent service to passengers whilst ensuring their comfort and safety.
- Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.
Customer services and sales agent
Qatar Airways
Doha, Qatar
08.2015 - 04.2016
- Maintained professionalism whilst dealing with clients' inquiries.
- Assisted customers with flight schedules, provided accurate information.
- Acted as first point of contact for customer issues and queries.
- Maintained excellent client satisfaction by providing in-depth support.
Customer services and sales agent
Business and Services Solution
Tunis, Tunisia
01.2014 - 06.2015
- Contributed to team targets by consistently achieving personal sales goals.
- Processed orders with precision and speed.
- Engaged customers to facilitate repeat business.
- Delivered exceptional service for increased customer loyalty.
Education
Diploma - Information management
ESCS : Business School
Tunisia 01.2012 - 04.2014
Bachelor of Technology - Information Technology
CIS International School of Tunis
Tunisia 09.2009 - 05.2012
Skills
Communications Skills
Analytical/Research Skills
Flexibility/Adaptability/Managing Multiple Priorities
Leadership/Management Skills
Planning/Organizing
Languages
English
Fluent
French
Fluent
Arabic
Native
Affiliations
- traveling
- photography
- Music
- Gaming And Video Editing
Timeline
• Cabin Crew
FlyDubai
05.2016 - Current
Customer services and sales agent
Qatar Airways
08.2015 - 04.2016
Customer services and sales agent
Business and Services Solution
01.2014 - 06.2015
Diploma - Information management
ESCS : Business School
01.2012 - 04.2014
Bachelor of Technology - Information Technology
CIS International School of Tunis
09.2009 - 05.2012
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