Oussama Khelf
Dubai
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
7
7
years of professional experience
Work History
Front Desk Guest Service Agent
EDITION Dubai
08.2023 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Hotel Intern
EDITION Dubai Hotel
02.2023 - 08.2023
- Shadowed and assisted various departments to learn hotel operations
- Performed administrative tasks such as data entry and filing
- Assisted with guest services as needed
- Helped organize and set up for events
- Participated in training sessions and team meetings
Bellman
Le Royale Hotel
03.2018 - 09.2020
- Explained important features of guest rooms to travelers.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Escorted guests to and from rooms and assisted with baggage.
- Posted and maintained public area signage for hotel.
Education
Bachelor of Science - Industrial Engineering
Ahmed Ben Bella University 2
Oran ALG09.2022
Skills
- Basic accounting
- Complaint Handling
- Reservation Management
- Guest Relations
- Room assignments
- Administrative Skills
- Transaction Processing
- Housekeeping
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
Timeline
Front Desk Guest Service Agent
EDITION Dubai
08.2023 - Current
Hotel Intern
EDITION Dubai Hotel
02.2023 - 08.2023
Bellman
Le Royale Hotel
03.2018 - 09.2020
Bachelor of Science - Industrial Engineering
Ahmed Ben Bella University 2
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