Ovais Ashraf

• Responsible for managing and controlling passenger related activities for the flights - pre, during and post flight departure.
• Maintained a friendly, positive attitude when dealing with distressed passengers.
• Overall, in-charges of flight check in boarding operations
• Managing passenger flow in accordance with airline’s specific requirement to ensure that operations run smoothly without significant delays.
• Communicating with airline representees, listening to any complaints, and taking appropriate measures to make sure, they are satisfied with the customer service.
• Received positive performance feedback as result of efficiently managing smooth operations of the flights during a major flight disruption.
• Proficiently handle various airline systems such as AS CONNECT, FLYDUBAI SPRINT.
• Voluntarily assisted the management, in strategically improving the workflow for the flight management unit, in preparation of monthly incident reports and through completion of several case studies related to
the training and development of employees.
• Nominated regularly by the supervisors in contributing and providing feedback to the management regarding the implementation of process improvement and overall strategic plans for making the
company’s operational performance more efficient.
• Providing subject matter expertise and guidance on a shift to improve quality and consistency of delivering services.
• Dealing with operational issue/challenges such as resolving personal capability and procedural shortfalls.
• Ensuring an efficient and safe working environment in compliant with regulatory, legal and safety requirement and standard operating procedure.
• Planning observation schedule for department, ensuring a balanced distribution of observations.
• Complies with all relevant safety, quality, training, operational and environmental management policies and procedures and controls to ensure a healthy, respectful and safe.
• Providing operational support by ensuring allocated flights are edited as per the defined configuration of the aircraft following the IGOM/Airline contractual agreements.
• Maintaining documentation of each flight, carrying out post departure activities and reporting incidence and safety related concerns to the supervisor.
• Providing FZ Support by coordinating and communicating with FWC to ensure Flydubai operational
requirements are met.

- Promote and ensure excellent Customer
Services to all passengers travelling through
DUBAI AIRPORTS.
- Resolving Customer inquiries, Communicating
with AOCC Concerning operational
discrepancies i.e Medical or Technical Cases.
- Managing queue and assisting passengers in all
security screening areas and APM / Concourse
platforms.
- Managed Check-in process, ensuring 100% of
passengers complied with the airline,airport
regulations.
- Presented Relevant information's to passengers
before boarding, decreasing complaints and
questions by 30%.