OWAIS QAZI
Abu Dhabi
Summary
Disciplined IT professional with over 20 years of experience in IT services and project management. Expertise in managing large-scale projects for UAE government clients, focusing on technical operations and IT infrastructure modernization. Proven track record in delivering complex programs within diverse technology environments using onsite-offshore delivery models.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Helpdesk Specialist - Team Lead
G FOURTY TWO GENERAL TRADING LLC
Abu Dhabi
2022.12 - Current
- Leading a team of 8 members and planning, coordinating & supervising technology changes; providing technical support to resolve IT issues.
- Managing ITIL processes in Incident Management, Problem Management, Change Management, Service Catalog and Service Requests.
- Ensure prompt identification and resolution of Service delivery issues.
- Acts as a problem manager by coordinating end-to-end problem management actions proactively to prevent incident reoccurrence by implementing the identified corrective/ preventive action to avoid reoccurrence.
- Performs Proactive Problem Analysis to monitor the trend of incidents reported to the Service desk and mitigate the risk by applying the recommended workaround to ensure that services will not be impacted.
- Manages weekly and monthly Incident and Problem reviews to analyse the steps taken to resolve the issue and follow through with the identified action plan to avoid issue recurrence.
- Ensure monitored service alerts are triggered in case of any failures and the required actions are taken based on SLA.
- Oversaw infrastructure service monitoring in the SCIF NOC/SOC environment.
- Coordinate and conduct meetings with Change advisory board (CAB) to discuss Medium, High and Critical risk changes.
- Monitoring resourcing to ensure the most efficient use of staff across 24/ 7 operations.
- Maintain close coordination with vendors, the project team, and other stakeholders, such as CCTV Surveillance Infra, Network, Servers, Monitoring, integration of IT solutions.
- Execute and supervise project activities including CCTV Surveillance Infra, Site integration, device installation, Operation & Monitoring.
- Handle maintenance coordination and scheduling to minimize downtime and ensure seamless operation of all systems and equipment.
- Handle asset management to ensure accurate tracking, maintenance, and optimization of all company assets.
- Ensures that all the activities designed to implement the change are as per the standards. The policies and procedures should be well defined, recognized and reviewed.
- Determine key stakeholders across different project phases and elements and assign personnel to activities.
- Supports the Project Manager in accomplishing all the goals and targets at the site.
Sr.IT Consultant
SECURETECH LLC
Abu Dhabi
2020.08 - 2022.11
- Led Project to manage day-to-day operational aspects of the project, and for providing guidance during the analysis, design, development, testing, implementation, and post go-live phases.
- Efficiently handle project planning and execution, ensuring alignment with organizational goals and objectives while managing risks and stakeholders effectively.
- Managed technical requirements, planned and coordinated technology changes, and provided technical support for IT issue resolution.
- Collaborating with all departments to conduct analysis, investigation & diagnosis of root cause of problems, ensuring customer/ end user satisfaction on a regular basis.
- Worked closely with the software development, Integration, Quality Assurance, and production teams from design, testing and deployment phase of the IT Solution.
- Set up infrastructure and provisioned resources for new projects and engagements.
- Coordinated UAT/ SIT with projects and development team.
- Involving in IT Infrastructure security vulnerability discussions and fixes and to ensure all the assets are compliance.
- Developed business processes, best practices, standards, templates, and operating procedures to enhance IT project development.
- Estimation, procurement, manpower handling, installation, commissioning, and documentation.
- Administration and monitoring server availability, usage, load balancing etc. and maintaining Windows Huawei, G42 and Citrix Servers Platforms.
- Monitors and maintains the company's email system; performs quality and spot checks of system performance.
Sr. Engineer - Infrastructure
KYOTO TECHNOLOGY
Dubai
2019.06 - 2020.08
- Design and implement Citrix VDI infrastructure solutions, including XenApp, XenDesktop, and NetScaler, to meet business requirements.
- Conduct performance tuning and optimization of Citrix environments to ensure maximum efficiency and user experience.
- Collaborated with cross-functional teams and stakeholders, defining Citrix platform strategy and roadmap to align with business objectives.
- Led and mentored Citrix administrators and engineers, providing technical guidance to enhance team capabilities.
- Manage Citrix licensing, capacity planning, and budgeting to optimize resource utilization.
- Successfully lead the setup and evaluation of Proof of Concept (POC) environments in Citrix platform, demonstrating the feasibility and benefits of new technologies and solutions.
- Prepared and delivered technical presentations and training sessions, enhancing understanding of Citrix technologies among internal teams and clients.
Sr.IT Consultant
ASM TECHNOLOGY LTD
India
2014.01 - 2017.05
- Managed server and Citrix farm operations, enhancing system reliability and user experience.
- Adapted workflow to meet need business needs.
- Gathered and defined user requirements for system updates.
- Monitored system performance to identify weaknesses, bottlenecks and inefficiencies.
IT Associate
SYNTEL KPO
India
2011.07 - 2013.07
- Managed IT infrastructure for KPO to ensure operational stability and support business functions
FMS Engineer
PCS TECHNOLOGY LTD
India
2010.02 - 2011.06
- Managed IT operations to ensure performance and service delivery met organisational standards.
Education
Bachelor's - Computer Application
SUDARSHAN COLLEGE OF RESEARCH & DEVELOPMENT
INDIA2010-12
Diploma - COMPUTER HARDWARE & SOFTWARE
GOVERNMENT OF INDIA
Mumbai2003-12
Skills
- Technical support
- Service delivery
- PROJECT MANAGEMENT
- CHANGE MANAGEMENT
- ROOT CAUSE ANALYSIS
- PROBLEM SOLVING
- OPERATIONAL EXCELLENCE
- RESOURCE ALLOCATION
- PERFORMANCE MEASUREMENT
- Information analysis
- SUPPLY CHAIN MANAGEMENT
- Asset management
Certification
• ITIL 2011 Foundation
• G42 Cloud Certified Associate
• Microsoft - Installing and Configuring Windows Server (Code 70-410)
• VMware VCP5-DCV
• TRENDs Campus-Hybrid Cloud Security
• Citrix Certified professional Virtualization. (code 1Y0-312)
Accomplishments
- Recognition Awards, Cyber Security Council of UAE, Abu Dhabi
- Recognition Award, Presight Technologies AI, Abu Dhabi
- Best Performer Award, Jio Infotech, India
Languages
English
Hindi
Marathi
Urdu
Hobbies and interests
- INTERNET SURFING
- MUSIC
- LEARNING SKILLS
Timeline
Helpdesk Specialist - Team Lead
G FOURTY TWO GENERAL TRADING LLC
2022.12 - Current
Sr.IT Consultant
SECURETECH LLC
2020.08 - 2022.11
Sr. Engineer - Infrastructure
KYOTO TECHNOLOGY
2019.06 - 2020.08
Sr.IT Consultant
ASM TECHNOLOGY LTD
2014.01 - 2017.05
IT Associate
SYNTEL KPO
2011.07 - 2013.07
FMS Engineer
PCS TECHNOLOGY LTD
2010.02 - 2011.06
Bachelor's - Computer Application
SUDARSHAN COLLEGE OF RESEARCH & DEVELOPMENT
Diploma - COMPUTER HARDWARE & SOFTWARE
GOVERNMENT OF INDIA