Owaisuddin Shaikh
Sharjah
Summary
Experienced Senior Service Engineer with 6+ years in the Medical Diagnostics Industry, specializing in installation, maintenance, and support of advanced laboratory automation and diagnostic systems. Skilled in end-to-end Total Lab Automation (TLA) projects including Siemens Healthineers Atellica Solutions and Aptio Automation by Inpeco. Globally certified engineer with expertise in laboratory informatics, middleware systems, and IT networking. Proven ability to deliver high-quality technical support, optimize lab workflows, and coordinate multidisciplinary teams in high-pressure environments.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Senior Service Engineer
CITY PHARMACY LLC
Sharjah
2025.04 - 2026.03
- Installed and commissioned 4 Atellica Solution systems, including 2 Atellica CI 1900 and 1 Atellica DT 250 analyzers across UAE laboratories.
- Lead installation phase of Aptio Automation systems, coordinating multidisciplinary teams for system integration and workflow optimization.
- Provided advanced technical support, on-site troubleshooting, and preventive maintenance for high-standard lab operations.
- Acted as a technical liaison between clients and internal teams to ensure timely project delivery.
Senior Service Engineer
Meditec Systems Ltd
Nairobi
2019.07 - 2025.04
- Installed and commissioned multiple Total Lab Automation systems, including Atellica Solution and Aptio Automation tracks.
- Implemented comprehensive laboratory informatics ecosystems with ADM, APM, and AIM for seamless analyzer-LIS integration.
- Provided end-to-end technical support for Semi & Fully Automated Biochemistry Analyzers (Erba, Thermo Fisher).
- Delivered customer training on new systems and software, ensuring high satisfaction and lab efficiency.
- Collaborated with lab staff to optimize workflows and resolve complex technical issues, reducing downtime.
Education
Bachelor of Technology - Mechanical Engineering
Jawaharlal Nehru Technological University
Hyderabad 2014.06 - 2018.07
Skills
- Total Lab Automation (TLA): Aptio Automation (Inpeco), end-to-end project management
- Analyzers: Atellica CI 1900, Atellica DT 250, Biochemistry XL-180, Elite-580, Elisa Washer/Reader, Electrolyte (Erba), Thermo Fisher Indiko Basic/Plus
- Informatics & Middleware: Atellica Data Manager (ADM), Data Management Software (DMS), Atellica Process Manager (APM), Atellica Inventory Manager (AIM), IT Essentials
- Laboratory Departments: Hematology, Biochemistry, Clinical & General Pathology
- IT & Networking: MCSE & CCNA certified, Active Directory, DHCP, DNS, Exchange Server, Cisco Router/Switch configuration, System Integration
- Strong problem-solving and analytical skills in critical system management
- Excellent communication and interpersonal skills for client training and team coordination
- In-depth knowledge of lab workflows, with a focus on automation to improve accuracy and efficiency
Certification
- Medical Diagnostics: Globally Certified Engineer – Atellica Solution Systems (Immunoassay & Biochemistry), Aptio Automation (Inpeco)
- Informatics: ADM, DMS, APM, AIM, IT Essentials
- IT & Networking: MCSE & CCNA certified (Zoom Technology)
- Configuring and maintaining Cisco routers & switches
- Server & workstation installation and maintenance
- Active Directory, DHCP, Exchange Server, DNS
ADDITIONAL STRENGTHS
- - Strong problem-solving and analytical skills in critical system management
- - Excellent communication and interpersonal skills for client training and team coordination
- - In-depth knowledge of lab workflows, with a focus on automation to improve accuracy and efficiency
Timeline
Senior Service Engineer
CITY PHARMACY LLC
2025.04 - 2026.03
Senior Service Engineer
Meditec Systems Ltd
2019.07 - 2025.04
Bachelor of Technology - Mechanical Engineering
Jawaharlal Nehru Technological University
2014.06 - 2018.07