Owusu Benjamin
Dubai,United Arab Emirates
Summary
Dedicated and customer-oriented professional seeking a Cabin Services position with Emirates airlines where I can utilize my excellent communication skills, attention to detail, and commitment to passenger safety and comfort to enhance the overall travel experience. Eager to contribute to a dynamic team and uphold the highest standards of service in a fast-paced and challenging environment.
Overview
9
9
years of professional experience
4045
4045
years of post-secondary education
Work history
Administrative assistant - Emirates FDS Counter
Transguard Group
Obuasi, United Arab Emirates
05.2025 - Current
- Facilitated internal communication.
- Improved customer satisfaction
- Interacted professionally with over pilots and cabin crews
- Supported staff with administrative needs.
Restaurant host
Swift Restaurant
Kumasi, Ghana
02.2024 - 03.2025
- Providing information about the menu and restaurant.
- Facilitated communication between waitstaff and customers.
- Managed table reservations efficiently for smooth operations.
Receptionist
International Gh Hotel
Kumasi, Ghana
03.2022 - 01.2024
- Providing excellent customer service by addressing guest inquiries.
- Resolving complaints, and offering information about the hotel.
- Managed phone calls, resulting in effective communication.
- Collaborated with team members in organising company events
Cashier
Family supermarket
Kumasi, Ghana
11.2016 - 06.2019
- Providing Professional customer Service.
- Answering questions and providing assistance as needed.
- Resolved customer complaints professionally.
- Collaborated closely with store management for daily operations.
Education
Diploma - Marketing
Imperial College
Kumasi - GhanaDiploma - Human Resource Management
Imperial College
Kumasi - GhanaSkills
- Excellent customer service skills
- Communication skills
- Sense of organization
- Flexibility
- Adaptability
- Data processing
- Energetic personality
- Teamwork Spirit
Languages
English
Proficient (C2)
Arabic
Beginner
French
Beginner
Affiliations
- Swimming, Language studying, Reading
Timeline
Administrative assistant - Emirates FDS Counter
Transguard Group
05.2025 - Current
Restaurant host
Swift Restaurant
02.2024 - 03.2025
Receptionist
International Gh Hotel
03.2022 - 01.2024
Cashier
Family supermarket
11.2016 - 06.2019
Diploma - Marketing
Imperial College
Diploma - Human Resource Management
Imperial College