Owusu Isaac
Computer Aided Facility Management personnel
Dubai,Dubai
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CAFM Coordinator position. Ready to help team achieve company goals. Committed CAFM Coordinator with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly. Organized Operator skilled in equipment operation, safety and quality initiatives. Experienced with equipment maintenance, inspections and basic repairs. Team player and clear communicator. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
SENIOR CAFM and BMS Operator
Emarr Facilities Management LLC
09.2021 - Current
- Checks routinely for correct operation of all equipment in locations that include BMS control of systems
- Monitor t operation of HVAC control systems using the BMS to monitor performance
- To post screenshot if any alarm is not acknowledged by site team within agreed time (critical alarms to acknowledged in less than 5mins and rest in less than 15mins, else to be escalated)
- To check system if any alarms pending during connection loss period (when access locally by team)
- If connection is lost without any information, then immediately coordinate with respective site to get connection back online
- Site team to notify BMS Operator during FM Drill and Fire Cause & Effect testing to monitor the systems affected and request for reports
- Adjust variables and provide adjustment as required to ensure systems are operating correctly within parameters
- Monitor and record values of HVAC systems to build up database records to provide data energy efficiency improvement
- Mandatory to promptly report all accidents, injuries and unsafe working conditions or practices
- Communicate all maintenance and repair actions in writing for information to management as required
- To resolve any unexpected technical difficulties and other problems that may arise at any time
- To provide advice to site management on the selection and requisition of materials for use in the maintenance and repair of equipment and to check whether the materials are fit for purpose and as specified
- To complete the necessary paperwork for the completion of work and get it authorized by the client after their inspection
- To develop a close working relationship with the site management and client to ensure communication lines are open complete periodical reports on the progress of work for record purposes.
SENIOR CAFM Operator
Emaar Facilities Management LLC
10.2021 - 07.2024
- To perform clerical duties operating the Computer Aided Facilities Management (CAFM) Software or Computerized Maintenance Management Systems (CMMS) and create and maintain accurate data records for facilities as service request {SR}
- To create accurate input for assets into the CAFM/CMMS for data records and reports (manual & computerized) in accordance with Company procedures
- To ensure that asset data is correctly entered, stored and maintained
- Input asset data and planned maintenance into database program
- To provide Planned Preventive Maintenance (PPM) work orders, in accordance with pre-program of work
- To raise Reactive Maintenance (RM) work orders for technical staff
- To interrogate data records (manual & computerized) as directed for accuracy, legibility or damage
- To auto generate reporting data on PPM and RM carried out to ascertain status
- To generate periodic reports accurately and efficiently for client reporting
- To sort, classify, file and retrieve information, according to content, purpose, user criteria, or numerical order in accordance with company filing system
- To document materials movement, using computer system
- To communicate with customers, employees, and other individuals by Help Desk action and to impart information on status of work orders
- To complete work schedules and follow up with the concerned personnel to close the completed task in the system
- To update and close the completed task in the system
- Analyzed problems and designed solutions to enable systems to be fully functional
- Completed suitable risk assessments before undertaking work using full understanding of fire risk assessment principles
- Completed all Planned Preventative Maintenance (PPM) scheduled work within agreed time frame
- Contributed to planning and execution of outage work scopes and maintenance management systems
- Completed report sheets with focus on delivering accurate information to comply with legislation.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers
- Provided on-the-job training to newly hired workers and team members.
- Worked outside in all weather conditions.
- Conducted preventative maintenance on equipment to reduce repair costs.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
- Supported management in achieving strategic objectives related to productivity, cost control, quality assurance, compliance with regulatory requirements.
- Fed raw materials into machines.
- Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
- Contributed to cost reduction efforts by monitoring resource usage and minimizing waste during operations.
- Achieved high levels of customer satisfaction with consistent delivery of products on schedule and within specifications.
- Efficiently read and interpreted blueprints.
Hotel Manager
Golden Simcha Hotel
01.2017 - 06.2020
- Resolve software compatibility issues
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Developed comprehensive emergency response plans to prioritize safety during crisis situations.
- Making budgets for projects
- Server administration
- Manage financials for some branches and make financial reports weekly
- Manage junior staff.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Cultivated lasting relationships with key community members via outreach efforts aimed at fostering support for our business among locals.
- Prepared monthly resort audits for review.
- Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
- Collaborated with sales teams on promotional strategies designed to drive increased interest in lodging at our establishment.
- Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Developed and implemented marketing strategies to promote hotel services.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Increased customer service ratings through personable service.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
- Maintained strict adherence to budgetary guidelines while allocating resources effectively across departments.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Developed and implemented promotional strategies to increase occupancy.
- Evaluated and promptly resolved lodging facility operational issues.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Supervised team of 25 front desk agents and helped to resolve issues arising during shifts.
- Oversaw day-to-day operations of 150-room hotel with staff of 24 employees.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
IT, CAFM and BMS Coordinator
MYNEBET AND MAXBET
01.2014 - 01.2016
- Monitor system performance
- Wireless configuration and security
- Repair and maintenance of network device & computers
- Manage network infrastructure within these companies
- Offer technical advice on device purchasing and technologies
- Offer technical support for staffs on-site or remotely when the need arise
- Manage computer and network security issues
- Resolve software compatibility issues
- Making budgets for projects
- Server administration
- Manage financials for some branches and make financial reports weekly
- Manage junior staff.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Spearheaded volunteer programs that positively impacted local communities while showcasing the company''s commitment to social responsibility.
- Negotiated contracts successfully with vendors securing favorable terms while upholding high-quality standards.
- Managed company schedule to coordinate calendar and arrange travel.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Completed bi-weekly payroll for 28 employees.
Education
Higher National Diploma - Computer Science
TAKORADI TECHNICAL UNIVERSITY
TAKORADI GHANA01.2015
Diploma of Higher Education - Cafm/Cmms system, Bms Hardware & Networking Engineering
IPMC
ACCRA GHANA01.2012
Certificate of Higher Education - BUILDING CONTRACTION
St. Andrews Senior High Technical School
AKIM SWEDRU ACCRA01.2011
Skills
- Abilities: Competent user of all Microsoft Office Applications
- Office management and organizational skills
- Good with computer Hardware, software, servers and networking
- Capable of working with all Windows OS platforms, MS-DOS, Apple IOS, Cisco IOS, Ubuntu, VMware, Hyper-V
- Base Management System, Wireshark, GNS3 and many more
- Technical troubleshooting
- ISO standards knowledge
- Hand-tool operation
- Mechanical production
- Engineering drawing interpretation
- Technical reporting
- Equipment Operation
- Data Entry
- Customer Service
- Staff Management
Languages
English
Bilingual or Proficient (C2)
Twi
Bilingual or Proficient (C2)
French
Beginner (A1)
Personal Information
- Date of Birth: 12/24/1990
- Nationality: Ghanaian
- Religion: Christian
References
- Mr. Raja Yousef, Enova Facilities Management, Manager,+971(0)521093898 +971(0) 507589265, Raja.yousaf@enova-me.com
- Mr. Abidshah Mohammed Asharef, Emaar Facilities Management, Senior engineer, +971(0) 524716335, abidshahma@gmail.com
- Mr. Eric Manteau, Golden simcha Hotel, CHIEF DIRECTOR, +233(0)544476006
Timeline
SENIOR CAFM Operator
Emaar Facilities Management LLC
10.2021 - 07.2024
SENIOR CAFM and BMS Operator
Emarr Facilities Management LLC
09.2021 - Current
Hotel Manager
Golden Simcha Hotel
01.2017 - 06.2020
IT, CAFM and BMS Coordinator
MYNEBET AND MAXBET
01.2014 - 01.2016
Higher National Diploma - Computer Science
TAKORADI TECHNICAL UNIVERSITY
Diploma of Higher Education - Cafm/Cmms system, Bms Hardware & Networking Engineering
IPMC
Certificate of Higher Education - BUILDING CONTRACTION
St. Andrews Senior High Technical School
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