OZODBEK ABDUKHOLIKOV
Dubai
Summary
Versatile and dynamic professional with a proven track record in customer service and sales, notably at Emirates Airlines. Fluent in four languages and skilled in Microsoft Office and Photoshop, I excel in creating exceptional customer experiences. Achieved a 95% customer satisfaction score, underscoring my commitment to excellence and effective communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Flight attendant
Emirates Airlines
Dubai
09.2023 - 11.2024
- Attended training in customer service, conflict resolution tactics and safety procedures to remain updated with new requirements and procedures.
- Met passengers at entrance, verified tickets and directed individuals to locations.
- Promoted safety and comfort.
Barber/Sales Executive
Christian Dior Luxury Spa
Doha
12.2022 - 08.2023
- Completed full and partial shaves and hairstyles
- Built strong and lasting rapport with customers through consistent delivery of requested services and exceptional results.
Restaurant Supervisor
Cool Inc Hospitality Company
Saudi Arabia
01.2021 - 09.2022
- Take full responsibility and ownership of having a kea present during all scheduled shifts
- Responsible for opening and/or closing the work location
- Timely communication of inventory, cash handling, safety and customer matters.
Professional Barber/Owner/Manager
Beck Barbershop
Tashkent
01.2018 - 01.2021
- Managed day-to-day business operations
- Conducted target market research to scope out industry competition and identify advantages trends
- Developed new hair styling techniques to increase satisfaction and return customers
- Pursued continuing education and training to stay up-to-date with new trends and techniques.
Sales Executive
Rizman Ruzaini Couture Luxury Boutique
Kuala Lumpur
01.2017 - 01.2018
- Managed sales and business development
- Became the kea point of contact between an organization and its clients
- Analyzed past sales trends and deficiencies to formulate new sales strategy.
Receptionist
Dedeman Silk Road Hotel Tashkent
01.2014 - 01.2016
- Complying win procedures on keeping a safe reception area
- Handled successfully 100+ phone calls daily with no complaints
- Improved front-desk efficiencies while providing positive customer service
- Achieved 95% customer satisfaction score asked on feedback forms.
Education
Advanced Certificate of ICU International Centre -
Westminster International College
MalaysiaDiploma with Qualification of Mechanical Engineering -
Mirzo Ulugbek Professional College
UzbekistanSkills
- Fluent in English, Turkish, Uzbek and Russian
- MC Office- Word, Excel, Power Point / Photo Shop, Google Doc
- Excellent communication and customer service
- Proficient in sales and marketing
- Aviation knowledge and certificates
- Happy passenger compliments at Emirates Airlines Company
Additional Information
Professional Barber with Qualification Worked as freelance model in Malaysia and Uzbekistan Driving License: B Category
Education
Uzbekistan,Malaysia
Certification
*Flight Attendant Certificate
Emirates Airlines.
*Hospitality Learning Experience Certificate
Emirates Airlines.
*Customer Service and Hospitality Certificate
Cool Inc Company.
*Christian Dior Spa Treatment Certificate
Christian Dior Spa.
*Sales and Executive Certificate
Christian Dior Spa.
Personal Information
Name & contact
Timeline
Flight attendant
Emirates Airlines
09.2023 - 11.2024
Barber/Sales Executive
Christian Dior Luxury Spa
12.2022 - 08.2023
Restaurant Supervisor
Cool Inc Hospitality Company
01.2021 - 09.2022
Professional Barber/Owner/Manager
Beck Barbershop
01.2018 - 01.2021
Sales Executive
Rizman Ruzaini Couture Luxury Boutique
01.2017 - 01.2018
Receptionist
Dedeman Silk Road Hotel Tashkent
01.2014 - 01.2016
Advanced Certificate of ICU International Centre -
Westminster International College
Diploma with Qualification of Mechanical Engineering -
Mirzo Ulugbek Professional College
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