Pabina Rana Magar
Dubai
Summary
Warm and welcoming individual with exceptional relationship building skills. Adept at product showcasing and upselling. Connects with customers from all walks of life. Detail-oriented professional with top skills in customer relations, problem-solving and recordkeeping. Talented in addressing different service and product problems with thorough and positive style. Ready to help with focus on finding creative solutions to conflicts and complaints.
Overview
6
6
years of professional experience
Work History
Cashier
Burger house and crunchy fried chicken
02.2020 - 03.2023
- Worked closely with front-of-house staff to facilitate positive customer experiences
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries
- Maintained high productivity by efficiently processing cash, credit and debit payments
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume
- Maintained neat and clean shop floor and storage areas
- Trained new team members in cash register operation, stock procedures and customer service.
Customer Service Assistant
Prabhu Bank
08.2017 - 06.2019
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
- Assisted with product selections according to individual requirements and preferences
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
Education
Diploma of Higher Education: Business -
DAV College
Kathmandu, Nepal11.2010
Skills
- Customer assistance
- Store merchandise handling
- Upselling and cross-selling
- Outgoing and enthusiastic
- Credit and cash transactions
- Payment processing
- Excellent verbal communication
- Issue resolution
Languages
English
Malay
Hindi
Nepali
Additional Information
PERSONAL DETAILS
Date of Birth: 24-03-1989
Nationality: Nepalese
Visa Status: Visit Visa
Marital Status: Married
Timeline
Cashier
Burger house and crunchy fried chicken
02.2020 - 03.2023
Customer Service Assistant
Prabhu Bank
08.2017 - 06.2019
Diploma of Higher Education: Business -
DAV College
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