Hi, I’m
Pabitra Nepal Basyal
Dubai,United Arab Emirates
Summary
Focused Sales Associate driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Builds strategic partnerships and manages existing relationships effectively. Proven leader with ability to meet and exceed sales objectives.
Overview
2
years of professional experience
17
years of post-secondary education
Work History
EyewaDubai, UAE
Sales Advisor
11.2022 - Current
Job overview
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Delivered outstanding customer experiences through attentive care and faultless service.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
- Advised customers on spectacle and sunglass choices based on prescription, style and budget.
- Performed frame repairs and adjustments for customer comfort.
- Educated customers on lens and frame requirements to assist in decision-making.
- Reviewed invoices and delivery paperwork to process vendor payments.
- Received and sorted optical shipments and logged new items into inventory.
ALDODubai, UAE
Retail Sales Associate
01.2022 - 11.2022
Job overview
- Drove sales results through building and maintaining strong and thoroughly updated client portfolio.
- Guaranteed client satisfaction by constantly providing standards of company services and values.
- Assisted in timely, accurate completion of markdowns, re-tickets, and RTVs.
- Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
- Worked closely with stock team to guarantee product availability and meet client requests.
- Enhanced customer experience through all communication channels through professionalism and product knowledge.
- Actively participated in daily and department meetings, providing insights and recommendations.
- Championed highest level of professionalism and expertise in communication and teamwork.
- Maintained display and organisation of department based on visual merchandising guidelines.
- Recommended merchandise based on exact customer needs, improving sales conversion rates.
- Analysed sales to identify top-performing products.
- Explained product benefits maximising customer engagement while driving sales.
Education
Cambridge International boarding school/collegeNepal
bachelor of computer science from BCS
04.2018 - 06.2021
Shaheed Shukra Secondary SchoolKathmandu, Nepal
High School Diploma from commerce
03.2004 - 03.2018
Skills
- Customer service
- Upselling techniques
- Stock replenishment
- Visual merchandising
- Cash handling
- Returns and refunds
- Contract sales
- Customer service experience
- Payment processing
- Product training
- Active selling
- Sales calls
- Customer complaint management
Languages
English
Upper intermediate
Timeline
Sales Advisor
Eyewa
11.2022 - Current
Retail Sales Associate
ALDO
01.2022 - 11.2022
Cambridge International boarding school/college
bachelor of computer science from BCS
04.2018 - 06.2021
Shaheed Shukra Secondary School
High School Diploma from commerce
03.2004 - 03.2018
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