Staff Management
PADMANABHAN RAJAPRAKASH
RESTAURANT MANAGER
DUBAI,DUBAI
Summary
Restaurant Manager with experience leading multi operating venues like restaurants as well as banquet events, Bar and In Room Dining operations at Marriott Luxury Collection, Al Maha Desert Resort. Driven to raise standards for fine dining and all aspects of guest relations. Dedicated, hardworking, restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
3
3
Certifications
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Restaurant Manager (Assistant F&B)
AL MAHA DESERT RESORT & SPA
DUBAI, DUBAI
08.2018 - Current
- Assisting F&B Manager in day to day operational & financial management of 150 cover fine dining restaurant, private dining room and VIP lounge/bar area as well as Desert Bedouin Camp Events Venue (300 covers) all located within one of Dubai’s top desired location.
- Other duties includes - cost control, health & safety, risk management, appraisals & performance reviews and inter-departmental training
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in customer-facing roles to promote strong team performance.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Managed 28-person team of front and back of house staff for high-end Al Maha & Marriott Standards.
- Interacted positively with customers while promoting hotel facilities and services.
- Identified team weak points and implemented corrective actions to resolve concerns.
Assistant Restaurant Manager
AL MAHA DESERT RESORT & SPA
DUBAI, DUBAI
05.2016 - 07.2018
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Motivated staff to perform at peak efficiency and quality.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Team Leader (Acting Assistant Manager)
AL MAHA DESERT RESORT & SPA
DUBAI, DUBAI
06.2014 - 04.2016
- Set clear team goals and delegated tasks and set deadlines.
- Assisting with Day to Day running of F&B Operations
- Advising F&B Manager on staffing needs & personal issues
- Cultivating positive working environment for all staffs to work in
- Managing administrative tasks
- Consistently offer professional, friendly and engaging service
- Assisting F&B Service team in all aspects of department and to ensure service standards are followed
- To assist in recruiting and training all Outlet team members
- Assist in managing departmental budget
- Following up Work Area up to HACCP Standard
- Implemented new wine serving techniques
- Forecasted Product List for Every Seasons to Report with operations Manager
- Making Responsibilities according to staff for operation needs
- Drove operational improvements which resulted in savings and improved profit margins
- Managed team of 15 employees, overseeing training, and professional growth of employees
Bartender (Specialty Champagne Bar in Charge)
GROSVENOR HOUSE, LUXURY COLLECTION
DUBAI, DUBAI
08.2013 - 05.2014
- Performed opening and closing duties, printing sales reports, setting up for incoming shift and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Consulted with managers to organize special events and promotions.
- Implemented drink prep procedures that significantly reduced wasted stock.
Bartender
AL MAHA DESERT RESORT & SPA
DUBAI, DUBAI
12.2011 - 07.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Prepared classic, modern and unique cocktails for each customer.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet all customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained few new bartenders & Floor Staffs on drink preparation, product promotion, garnish preparation and sanitation protocol
- Operated efficiently in high-volume setting to prepare and serve more than 20 drinks per hour
Bartender (Pre Opening Team)
TAJ
COIMBATORE, TAMILNADU, INDIA
06.2011 - 10.2011
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Closed out cash register and prepared cashier report at close of business.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Bartender
THE PROMENADE, A SAROVAR GROUP OF HOTEL
PONDICHERRY, PONDICHERRY, INDIA
02.2009 - 05.2011
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
- Set up glassware, liquor and other necessary supplies for special events.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Input orders into system at point of sale and created guest checks.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Education
Diploma in Hotel Management & Catering Technology - FOOD & BEVERAGE SERVICE
CRM Institute
India 06.2005 - 06.2008
Skills
Passion for customer satisfaction
Staff Scheduling
Food service background
Recruitment
Point of Sale (POS) system operation
Operations management
Cost-controls
Cocktail menu planning
Accomplishments
- BEST LEADER in Al Maha Desert Resort & Spa for 2015
- Acknowledged by Many Guests in Social Media’s and Hotel Official Websites
- Changes have been made in Work Place to Make Employees Convenient & Successful with Wise Ideas.
- Recognized by management and Appreciation has received timeously
- BEST BARTENDER for 2013 in EMBASSY DUBAI, Grosvenor House Dubai
- PIC – Person in Charge in Food Safety System Passed Out in Dubai
- H A C C P – DUBAI
- Cigar Training
- Bon Café “Latte Art”
- Bon Café “Barista Training for UAE Barista Championship 2013”
Certification
Certified WSET, Level 1
Certified WSET, Level 2
Certified BAR SMARTS course, Spirits & Mixology
Software
Microsoft Office
Handling Online QR Menu
Symphony
Opera
Timeline
Restaurant Manager (Assistant F&B)
AL MAHA DESERT RESORT & SPA
08.2018 - Current
Assistant Restaurant Manager
AL MAHA DESERT RESORT & SPA
05.2016 - 07.2018
Team Leader (Acting Assistant Manager)
AL MAHA DESERT RESORT & SPA
06.2014 - 04.2016
Bartender (Specialty Champagne Bar in Charge)
GROSVENOR HOUSE, LUXURY COLLECTION
08.2013 - 05.2014
Bartender
AL MAHA DESERT RESORT & SPA
12.2011 - 07.2013
Bartender (Pre Opening Team)
TAJ
06.2011 - 10.2011
Bartender
THE PROMENADE, A SAROVAR GROUP OF HOTEL
02.2009 - 05.2011
Diploma in Hotel Management & Catering Technology - FOOD & BEVERAGE SERVICE
CRM Institute
06.2005 - 06.2008
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