Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
4
4
Years of Professional Graduation
5
5
Languages
Work History
Operations & Logistics Manager
International Fresh Harvest Fruits & Vegetables Trading- Etihad Hospitality
Abu Dhabi
03.2021 - Current
Increased profit by streamlining operations.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Supervised operations staff and kept employees compliant with company policies and procedures.
Managed purchasing, sales, marketing and customer account operations efficiently.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Developed and implemented strategies to maximize customer satisfaction.
Developed systems and procedures to improve operational quality and team efficiency.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Assistant Operations Manager
Barakat Fruits and Vegetables
Abu Dhabi
04.2017 - 03.2023
Monitored employee productivity and optimized procedures to reduce costs.
Developed and maintain operational guidelines for staff.
Supervised operations team to support operational excellence and excellent customer service.
Coordinated with General Manager in different operational issues.
Performed statistical analyses to gather data for operational and forecast team needs.
Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
Communicated with customers to assess satisfaction with products and services received.
Developed systems and procedures to improve operational quality and team efficiency.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Area Operations Manager
Bloomington Restaurants
Abu Dhabi
01.2015 - 03.2017
Supervised, developed and conducted performance evaluations for 3 location managers.
Increased profit margins of 4 restaurants through careful application of cost monitoring.
Determined equitable distribution of funds among 4 locations.
Analyzed, reviewed and revised reports to improve decision-making.
Designed strategy and action plans with aggressive timelines for implementation.
Established goals for new locations and supported owner in marketing and achieving sales objectives.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Reconciled cash and credit card transactions to maintain accurate records.
Carefully interviewed, selected, trained, and supervised staff.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Cluster Manager
Charoen Pokhpand Foods
Bangalore
04.2014 - 10.2014
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Demonstrated strong organizational and time management skills while managing multiple projects.
Worked flexible hours across night, weekend and holiday shifts
Assisted with day-to-day operations, working efficiently and productively with all team members.
Provided professional services and support in a dynamic work environment.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Developed and maintained courteous and effective working relationships.
Proved successful working within tight deadlines and a fast-paced environment.
Restaurant General Manager
Pizza Hut
Bangalore
03.2012 - 03.2014
Correctly calculated inventory and ordered appropriate supplies.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Carefully interviewed, selected, trained, and supervised staff.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Set clear expectations and created positive working environment for employees.
Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Maintained facility and grounds to present positive image.
Led and directed team members on effective methods, operations, and procedures.
Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Store In Charge
Mcdonalds
Damam
07.2008 - 11.2011
Reconciled cash and credit card transactions to maintain accurate records.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Correctly calculated inventory and ordered appropriate supplies.
Led and directed team members on effective methods, operations, and procedures.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Maximized quality assurance by completing frequent line checks.
Managed staff schedules and maintained adequate coverage for all shifts.
Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Motivated staff to perform at peak efficiency and quality.
Education
Bachelor in Hotel Management - BHM - Hotel Management
Srinivas College of Hotel Management
Mangalore
06.2004 - 04.2008
Skills
Operations
undefined
Timeline
Operations & Logistics Manager
International Fresh Harvest Fruits & Vegetables Trading- Etihad Hospitality
03.2021 - Current
Assistant Operations Manager
Barakat Fruits and Vegetables
04.2017 - 03.2023
Area Operations Manager
Bloomington Restaurants
01.2015 - 03.2017
Cluster Manager
Charoen Pokhpand Foods
04.2014 - 10.2014
Restaurant General Manager
Pizza Hut
03.2012 - 03.2014
Store In Charge
Mcdonalds
07.2008 - 11.2011
Bachelor in Hotel Management - BHM - Hotel Management
Srinivas College of Hotel Management
06.2004 - 04.2008
Similar Profiles
Akul Coomar NahullahAkul Coomar Nahullah
Helper at Fresh Fruits And Vegetables Shop( Family Owned)Helper at Fresh Fruits And Vegetables Shop( Family Owned)