Paidamwoyo Priscilla Taruwona
Dubai
Summary
A results-driven marketing professional with 7 years of experience across administration, customer service, sales and market research. Demonstrates a proven track record in office administration, executive support, team collaboration, customer satisfaction and brand management. Committed to providing a top quality service with a strong work ethic, passion and I can do attitude.
Overview
9
9
years of professional experience
Work History
Administrative and Customer Service Assistant
Coach Sport
08.2021 - 01.2025
- Directly managed a high volume of clients' inquiries at a swimming academy, ensuring prompt and accurate responses that significantly enhanced client satisfaction and service recommendations.
- Engaged with clients via face to face interactions, emails, phone calls and online chats and was very convincing to any new clients inquiring about the service and increased the clientele base.
- Set priorities and organized tasks effectively providing administrative and clerical support and improved team efficiency by 20%.
- Ensured employee documentation was in order, assisted the PRO with visa paperwork and participated in recruitment and on boarding of new employees.
- Developed new solutions to booking errors and supported swimming coaches, addressing any scheduling issues and clients inquiries.
- Performed excellent office organization, timely bookings for 500+ swimmers, invoicing and payment collection of over 100 000aed per swimming term.
- Handled feedback sessions between management and swimming coaches to address any challenges and improve service provision resulting in increased client satisfaction.
- Maintained a rating of above 95% satisfied clients from the client feedback sessions done occasionally by the organization.
- Managed the office supplies, petty cash and provided necessary resources and logistical support to facilitate smooth execution of swimming lessons.
- Mastered data entry and demonstrated proficiency in an organized clients' database, effectively tracking and updating clients' information to enhance operational efficiency and improve processes.
- Organized and scheduled appointments and meetings for Managing Partners, optimizing time management and allowing them to effectively focus on their critical responsibilities.
- Perfectly executed events planning and management activities.
Market Research Executive
Probe Market Research
01.2016 - 03.2021
- Business to Business Key Account Management. I was responsible for communicating with the clients who outsourced the research service.
- Developed comprehensive research proposals outlining strategic research plans, including the design of questionnaires and discussion guides aimed at meeting client objectives.
- Consistently led and executed high standard projects resulting in increased client retention and exceptional Client Relationship Management.
- Exceptional data entry, report writing and presentation skills made clients to have an in-depth understanding of consumer preferences, informing strategic decisions, enhancing processes and product/service offerings.
- Conducted diverse research activities including 50+ Customer Satisfaction Surveys, Market Assessments, Product Testing and Brand Health.
- Progressed from industrial attachment to a permanent role, advancing through performance appraisal and promotions from 2016 to 2021, demonstrating a strong commitment and professional growth and excellence.
Education
Bachelor of Business Studies - Marketing
Bindura University of Science Education
Zimbabwe07.2014
Digital Marketing Certificate -
Udemy
USA09.2020
Skills
- Customer focus
- Communication
- Excellent telephone etiquette
- Sales
- Attention to detail
- Excellent written and spoken English
- Time Management and Organization skills
- Proficient in MS Excel, MS Word and MS PowerPoint
- Research and report writing
- Executive and team support
- Confidentiality
- Problem solving
Languages
English
Personal Information
Nationality: Zimbabwean
Personal Values
- Operational Excellency
- Discipline
- Dedication
- Hard work
References
References available upon request.
Timeline
Administrative and Customer Service Assistant
Coach Sport
08.2021 - 01.2025
Market Research Executive
Probe Market Research
01.2016 - 03.2021
Bachelor of Business Studies - Marketing
Bindura University of Science Education
Digital Marketing Certificate -
Udemy
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