PAKIRO SHAMOHAMED AHMED

-Managing receiving vendors all inbound and outbound using company SAP systems.

-Managing all returns R.T.S(Return to suppliers) by coordinating with suppliers.

-Reporting to the vendor in case of price not matching in the invoice. and invoice checking.

-Updated office management on team's activities and progress at weekly meetings.

-Making sure all the outbound are dispatched on time.

-Receive and process controls and keep quality standards high for audits.

-Maintain safety of the warehouse by optimizing space, clean and safe working environment.

-Report any discrepancies or damages. and completing the log files.

-Operate and maintain warehouse heavy equipment (fork lift rich truck etc.)

-Input current metrics into tracking documents and spreadsheets and prepared reports.

-Maintained high standards of accuracy and quality in data entry and record-keeping.

-Created and submitted progress reports to upper management.

-Follow quality service standards and comply with procedures, rules and regulations.

-Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.

• Responded promptly to customer questions to improve customer loyalty and satisfaction.
• Maintained excellent client satisfaction by providing in-depth support.
• Handled customer complaints, providing appropriate solutions and recommending alternatives.
• Worked in collaboration with sales team to achieve collective targets and goals.
• Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
• Listened actively to offer accurate information and best solution to their needs.
• Obtained feedback from customers to improve service experience.
• Applied effective problem-solving skills to address customer concerns and inquiries.
• Implemented customer follow up to uphold service standards.
• Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
• Performing inventory and monthly targets.

• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
• Maintained clean, safe and orderly warehouse space.
• Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
• Prepared items for timely dispatch and safe transportation.
• Sorted materials on warehouse racks and shelves.
• Completed work following safety rules for best working practices.
• Loaded packaged goods on to trucks for shipping.
• Received deliveries and helped to coordinate storage.
• Checked incoming goods against delivery documentation, reporting missing or damaged items for prompt resolution.
• Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
• Performed tagging and labelling of warehouse inventory.
• Moved stock around by hand, using forklift truck or lifting gear.
• Assisted with loading and unloading of vehicles manually and using machines.