PALANEESWARAN VELAYUTHAM

• Handled complaints from staff and clients swiftly, maintaining positive relationships.
• Managed daily operations of facility by organising schedules and coordinating staff.
• Coordinated large-scale events to ensure smooth operation and client satisfaction.
• Assisted in budget management to meet financial goals of the organisation.
• Conducted regular inspections of facilities, identifying areas requiring repair or improvement.
• Liaised between different departments, fostering collaborative working environment.
• Developed contingency plans which ensured business continuity during unexpected incidents.
• Sourced reliable service providers to carry out specialised tasks as required.
• Monitored safety protocols, guaranteeing secure environment for all staff and visitors.
• Dealt with emergency situations promptly, minimising potential damage or disruption.
• Handled administrative tasks efficiently, freeing up time for other essential duties.
• Strategically planned space allocation to maximise efficiency in the workplace.
• Ensured adherence to health and safety regulations, resulting in an exemplary compliance record.
• Improved overall facility cleanliness through implementing a rigorous sanitation schedule.
• Established effective communication channels with suppliers for seamless procurement process.
• Ensured optimal performance of facilities by conducting routine maintenance checks.
• Streamlined workflow processes to enhance productivity within the workspace.
• Oversaw waste management procedures maintaining eco-friendly practices.
• Implemented preventive maintenance schedules for equipment and systems.
• Maintained immaculate visual standards of sites, ensuring correct information was displayed across all areas.
• Inspected sites to accurately identify and locate maintenance issues, liaising with third parties to ensure satisfactory repair.
• Prevented site disruptions by producing and maintaining up-to-date schedule of contract renewal dates in [Software].
• Planned and coordinated preventative maintenance and reactive repair work to maintain cost efficiency.
• Responded to building emergencies and managed repairs within required timeframe.
• Performed best practices and quality standards to comply with occupational health and safety procedures.
• Investigated problems and determined appropriate remedies.
• Controlled expenses and lowered costs to meet budget requirements.
• Maintained daily operations through technical support for production and maintenance departments.
• Conducted periodic performance reviews for direct reports.
• Coordinated end-to-end capital construction projects, managing tasks from conception through completion.
• Monitored health and safety measures for guaranteed compliance.
• Liaised between different departments, facilitating smooth inter-departmental operations.
• Facilitated open communication channels for employees, enhancing overall satisfaction.
• Assisted in the development of company policies to ensure legal compliance.
• Kept abreast of employment laws to advise management effectively on HR matters.
• Organised regular team building activities, promoting a positive work environment.
• Maintained accurate personnel records with diligent attention to detail.
• Streamlined HR processes by introducing efficient digital solutions.
• Resolved conflicts amongst staff members to promote a harmonious workplace culture.
• Managed complex staffing schedules, ensuring optimal workforce allocation.
• Coordinated benefits administration for improved employee welfare.
• Improved staff morale by implementing robust reward and recognition programmes.

Operation Team Leader

Achievements:

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Completed duties to deliver on targets with accuracy and efficiency.
• Completed customer orders with speed and accuracy.
• Applied positive customer service approach to increase satisfaction levels.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Oversaw daily operations to achieve high productivity levels.

Rewarded by double bonus for the best worker of the year 2012.

• Carried out administrative tasks meticulously; kept accurate records of shift activities and incidents.
• Managed shift operations whilst ensuring customer satisfaction.
• Implemented new operational guidelines resulting in improved workflow efficiency.
• Collaborated with management on staff recruitment, enhancing team performance.
• Handled any emergencies or issues during shifts with professionalism and calmness.
• Provided constructive feedback to employees, fostering professional growth and development.
• Adhered to company standards and compliance requirements for operations and cleanliness.
• Kept employees operating productively to meet business and customer needs.
• Effectively organised staff placement per shift with zero error rate.
• Ordered stock and procured services to deliver on company goals.
• Addressed staff absences and holiday requests to achieve consistent rota coverage.
• Managed staff schedules, ensuring required coverage to meet shift needs within budget.
• Supervised activities of workers and enforced safety regulations.
• Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
• Coordinated activities for team of various manufacturing workers.
• Arranged manufacturing schedules to minimise downtime.
• Analysed and improved manufacturing processes to cut costs.
• Coordinated staff training for improved service delivery.
• Fostered a positive work environment, resulting in increased employee morale.
• Streamlined processes for better productivity with organised systems and procedures.
• Ensured adherence to health and safety regulations; maintained safe workplace conditions.
• Facilitated smooth handovers between shifts for seamless business operations.
• Assisted in preparing weekly schedules, ensuring adequate staffing at all times.

• Ensured adherence to health and safety regulations, resulting in an exemplary compliance record.
• Conducted regular inspections of facilities, identifying areas requiring repair or improvement.
• Scheduled meetings and appointments whilst ensuring no overlap or conflicts arose.
• Ensured optimal performance of facilities by conducting routine maintenance checks.

Printing Operations:-

• Managed a team of 50 executives involved in printing & mailing the Telecom Bills, Credit Cards and Personnel Banking.
• Responsible for monitoring the files downloaded from client server to local server.
• Handled escalations to IT Dept., Data Center & Problem Management Team in case of File Delay.
• Monitored customized selective inserts processing applications & printing for Quality Outputs.
• Actively involved in monitoring the correct usage of Stationery Types, Shift Schedule Management and Disaster Recovery Planning.

Quality Operations – Print Shop

• Coordinated between Printing Team and Mailing Team for File Movement; involved in SLA Checking for Mailing Delivery.
• Conducted random checks for correct usage of Envelopes and Inserts; responsible for Shift Schedule Management.
• Actively involved in random checking of Mailing Counter Logs.
• Ensured timely dispatch of statements, reconciling MIS Sign Off for Printing & Mailing Activities.
• Following the Franking Details and Stock Maintenance
• Coordinated with vendors for procurement of stationery, envelopes and fliers.
• Ensured communication to all regions regarding daily dispatches through Lotus Mail.
• Sourced reliable service providers to carry out specialised tasks as required.
• Improved overall facility cleanliness through implementing a rigorous sanitation schedule.
• Established effective communication channels with suppliers for seamless procurement process.
• Oversaw waste management procedures maintaining eco-friendly practices.
• Monitored safety protocols, guaranteeing secure environment for all staff and visitors.
• Streamlined workflow processes to enhance productivity within the workspace.
• Handled administrative tasks efficiently, freeing up time for other essential duties.
• Implemented preventive maintenance schedules for equipment and systems.
• Updated department documentation and maintained files.
• Prevented site disruptions by producing and maintaining up-to-date schedule of contract renewal dates in [Software].
• Created digital file classification system for company-wide use.
• Oversaw facility maintenance and allocated needed resources to meet standards.