Palina Burak
Dubai
Summary
A dedicated and energetic professional with over 8 years of high end customer service experience. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
9
9
years of professional experience
Work History
Flight Stewardess
Emirates
08.2019 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Delivered food and beverage service, reading material and other in-flight services.
Track and Field Coach
Physical Education And Sport Centre For Children And Youth
08.2017 - 08.2019
- Utilized various coaching models and techniques to maximize client success.
- Trained athletes in proper use of equipment for safety and maximum results.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Offered constructive feedback to clients to help reach goals.
Restaurant Manager
Langolo.Italiano
10.2014 - 10.2017
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Bachelor of Physical Education - Physical Education Teaching And Coaching
Belarussian State University of Physical Culture
Minsk06.2017
Skills
- Training and Coaching
- Conflict Resolution Techniques
- Relationship Management
- Hospitality Service Expertise
- Schedule Coordination
- Supervisory Skills
Timeline
Flight Stewardess
Emirates
08.2019 - Current
Track and Field Coach
Physical Education And Sport Centre For Children And Youth
08.2017 - 08.2019
Restaurant Manager
Langolo.Italiano
10.2014 - 10.2017
Bachelor of Physical Education - Physical Education Teaching And Coaching
Belarussian State University of Physical Culture
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