Pallavee Chockalingum
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Sales and Service Agent
Emirates Airlines
09.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Bank Teller & Administrator
The Mauritius Commercial Bank
10.2019 - 09.2022
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
Guide and Sales Representative
Takamaka Boutique Winery
05.2019 - 09.2019
- Built strong relationships with local vendors, securing exclusive access to attractions for tour participants.
- Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
- Developed an extensive knowledge of local history and culture, enabling the provision of accurate information and insightful commentary during tours.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
Sales executive trainee
Connections DMC
11.2017 - 01.2018
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
Receptionist Trainee
So Sofitel Mauritius
03.2017 - 08.2017
- Developed strong interpersonal skills through regular communication with clients and colleagues.
- Streamlined appointment scheduling for optimal workflow, ensuring timely service for clients.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
Food and Beverages Operations Trainee
JW Marriott
11.2016 - 01.2017
- Enhanced operational efficiency by streamlining processes and implementing best practices in daily tasks.
- Managed multiple priorities simultaneously while maintaining high levels of attention to detail, resulting in error-free deliverables.
- Provided exceptional customer service by addressing inquiries promptly and professionally, resulting in increased client satisfaction levels.
- Collected, arranged, and input information into database system.
Reservation Agent
Blue Connect, Rogers Aviation
12.2015 - 03.2016
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Education
Diploma - Tourism Management
ECOLE HOTELIRE SIR GAETAN DUVAL
07.2018
Cambridge Higher School Certficate (HSC) -
HINDU GIRLS COLLEGE
11.2015
Advanced Diploma - French Language (DELF)
HINDU GIRLS COLLEGE
11.2015
Cambridge School Certificate (SC) -
HINDU GIRLS COLLEGE
11.2013
GED -
ST JOSEPH SECONDARY SCHOOL
Dublin, Ireland07-2011
Skills
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Multitasking Abilities
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Organizational Skills
Websites
Languages
English
French
German
Creole
Awards
- Participation in Porlwi by Light Festival
- Award for cooperation and responsibility
- Participation in world Alzheimer's Day
- Participation in world book day
- Participation in the ICAC writing contest on living values
Hobbies
- Reading
- Travelling
- Boxing
- Swimming
Timeline
Customer Sales and Service Agent
Emirates Airlines
09.2022 - Current
Bank Teller & Administrator
The Mauritius Commercial Bank
10.2019 - 09.2022
Guide and Sales Representative
Takamaka Boutique Winery
05.2019 - 09.2019
Sales executive trainee
Connections DMC
11.2017 - 01.2018
Receptionist Trainee
So Sofitel Mauritius
03.2017 - 08.2017
Food and Beverages Operations Trainee
JW Marriott
11.2016 - 01.2017
Reservation Agent
Blue Connect, Rogers Aviation
12.2015 - 03.2016
Cambridge Higher School Certficate (HSC) -
HINDU GIRLS COLLEGE
Advanced Diploma - French Language (DELF)
HINDU GIRLS COLLEGE
Cambridge School Certificate (SC) -
HINDU GIRLS COLLEGE
Diploma - Tourism Management
ECOLE HOTELIRE SIR GAETAN DUVAL
GED -
ST JOSEPH SECONDARY SCHOOL
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