Pallavi Ravi
Summary
I am a dedicated and guest-focused Guest Relations Officer at Landmark Grand Hotel with a passion for creating memorable guest experiences. Within just 1 month, I successfully contributed to improving the hotel's ratings on Booking.com and Agoda from 7.8 to 7.9, and have been personally mentioned in 30+ guest reviews per month — a reflection of my strong communication skills, attention to detail, and commitment to excellence in hospitality.
Overview
6
6
years of professional experience
Work History
Guest Relations Officer
Landmark Hotels & Suites
07.2025 - Current
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Maintained accurate and up-to-date records of guest information.
- Responded to guest inquiries to maximize guest satisfaction.
- Scheduled and confirmed restaurant reservations for guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Greeted guests upon arrival by providing warm welcome.
- Handled customer complaints to satisfy and retain guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Event Manager
The Host Hub
11.2022 - 02.2025
- Worked in all three categories of events: social, personal, and corporate.
- Worked as a key team member, managing events, and ensuring client satisfaction.
- Developed strong relationships with clients, vendors and team members
- Worked as a hostess, coordinator, and guest manager for various events.
- Provided creative promotional concepts to leading brands, optimized for both digital and in-person campaigns.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated florists, photographers, and musicians for events.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Monitored and controlled event expenditures to meet budgets.
- Contributed to the growth and success of the company
- Managed RSVPs, guest lists, and event logistics.
Front Desk Agent
The Leela Palace Chennai
08.2020 - 02.2021
- Managed guest relations, including check-in, check-out, and concierge services
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees, and payments.
Internship
The Oterra Hotel
12.2019 - 06.2020
- Worked with all the 4 Major departments like Front office, F & B service, House keeping, HR in the Hotel.
- Front Office: Gained hands-on experience in guest check-in/check-out procedures, handling reservations, and providing excellent customer service to ensure guest satisfaction.
- F&B Service: Assisted in daily restaurant operations, including table service, menu knowledge, and maintaining hygiene standards while enhancing guest dining experiences.
- Housekeeping: Learned the importance of cleanliness and attention to detail by supporting room preparation, linen management, and maintaining guest room standards.
- Human Resources: Assisted in recruitment processes, staff onboarding, and training coordination, gaining insight into employee relations and HR policies in the hospitality sector.
Education
Diploma - International Hospitality and Hotel Management, Culinary Arts & Hotel Administration
Ask Institute of Hospitality Management
Banglore, India06-2019
Pre-University (Grade 12) -
Govt First Grade College
Kudur Karnataka, India 03-2017
SSLC (Grade 10th) -
Gurukula Vidya Mandira Kudur
Kudur Karnataka, India 03-2015
Skills
- Hospitality and Guest management
- Strategic event organization
- Financial budget oversight
- Procurement and vendor oversight
- Strategic venue negotiation
- Customer relationship development
- Execution of live events
- Time management skills
- Leadership in team settings
- Crisis management proficiency
- Effective communication skills
- Innovative solutions development
- Strong focus on accuracy
- Proficient in negotiation strategies
- Flexibility and task management skills
- Problem Solving
LANGUAGES
95% English
Advanced (C1)
85% Hindi
Advanced (C1)
100% Kannada
Bilingual or Proficient (C2)
Telugu
Intermediate (B1)
Timeline
Guest Relations Officer
Landmark Hotels & Suites
07.2025 - Current
Event Manager
The Host Hub
11.2022 - 02.2025
Front Desk Agent
The Leela Palace Chennai
08.2020 - 02.2021
Internship
The Oterra Hotel
12.2019 - 06.2020
Diploma - International Hospitality and Hotel Management, Culinary Arts & Hotel Administration
Ask Institute of Hospitality Management
Pre-University (Grade 12) -
Govt First Grade College
SSLC (Grade 10th) -
Gurukula Vidya Mandira Kudur
INTERESTS
Guest relationship
Hostess
Cabin crew
Event Organizer
NOTABLE CLIENTS
- MARLBORO
- LEE
- FIREBALL
- HEINEKEN
- UBER
- VARIOUS EXPOS AND EXHIBITIONS
Achievements
- Played a key role in elevating Landmark Grand Hotel’s ratings on both Booking.com and Agoda from 7.8 to 7.9 in a span of just 1 month, through proactive guest engagement and service excellence.
- Earned personal mentions in 30+ guest reviews monthly, demonstrating a strong ability to create memorable guest experiences and build brand loyalty.
Hobbies
Travelling
Bike Riding
Dancing
Painting & Sketching
Hiking & Trekking
Learning new things