Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
INTERESTS
NOTABLE CLIENTS
Achievements
Hobbies
Generic
Pallavi  Ravi

Pallavi Ravi

Summary

I am a dedicated and guest-focused Guest Relations Officer at Landmark Grand Hotel with a passion for creating memorable guest experiences. Within just 1 month, I successfully contributed to improving the hotel's ratings on Booking.com and Agoda from 7.8 to 7.9, and have been personally mentioned in 30+ guest reviews per month — a reflection of my strong communication skills, attention to detail, and commitment to excellence in hospitality.

Overview

6
6
years of professional experience

Work History

Guest Relations Officer

Landmark Hotels & Suites
07.2025 - Current
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries, and any additional services needed.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Maintained accurate and up-to-date records of guest information.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Scheduled and confirmed restaurant reservations for guests.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Greeted guests upon arrival by providing warm welcome.
  • Handled customer complaints to satisfy and retain guests.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Event Manager

The Host Hub
11.2022 - 02.2025
  • Worked in all three categories of events: social, personal, and corporate.
  • Worked as a key team member, managing events, and ensuring client satisfaction.
  • Developed strong relationships with clients, vendors and team members
  • Worked as a hostess, coordinator, and guest manager for various events.
  • Provided creative promotional concepts to leading brands, optimized for both digital and in-person campaigns.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated florists, photographers, and musicians for events.
  • Utilized job-related software to create standard guidelines, calendars and budgets for each event.
  • Delivered prompt payment for event vendors, venues, staff and transportation providers.
  • Monitored and controlled event expenditures to meet budgets.
  • Contributed to the growth and success of the company
  • Managed RSVPs, guest lists, and event logistics.


Front Desk Agent

The Leela Palace Chennai
08.2020 - 02.2021
  • Managed guest relations, including check-in, check-out, and concierge services
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system and enthusiastically greeted callers
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collected room deposits, fees, and payments.

Internship

The Oterra Hotel
12.2019 - 06.2020
  • Worked with all the 4 Major departments like Front office, F & B service, House keeping, HR in the Hotel.
  • Front Office: Gained hands-on experience in guest check-in/check-out procedures, handling reservations, and providing excellent customer service to ensure guest satisfaction.
  • F&B Service: Assisted in daily restaurant operations, including table service, menu knowledge, and maintaining hygiene standards while enhancing guest dining experiences.
  • Housekeeping: Learned the importance of cleanliness and attention to detail by supporting room preparation, linen management, and maintaining guest room standards.
  • Human Resources: Assisted in recruitment processes, staff onboarding, and training coordination, gaining insight into employee relations and HR policies in the hospitality sector.

Education

Diploma - International Hospitality and Hotel Management, Culinary Arts & Hotel Administration

Ask Institute of Hospitality Management
Banglore, India
06-2019

Pre-University (Grade 12) -

Govt First Grade College
Kudur Karnataka, India
03-2017

SSLC (Grade 10th) -

Gurukula Vidya Mandira Kudur
Kudur Karnataka, India
03-2015

Skills

  • Hospitality and Guest management
  • Strategic event organization
  • Financial budget oversight
  • Procurement and vendor oversight
  • Strategic venue negotiation
  • Customer relationship development
  • Execution of live events
  • Time management skills
  • Leadership in team settings
  • Crisis management proficiency
  • Effective communication skills
  • Innovative solutions development
  • Strong focus on accuracy
  • Proficient in negotiation strategies
  • Flexibility and task management skills
  • Problem Solving

LANGUAGES

95% English
Advanced (C1)
85% Hindi
Advanced (C1)
100% Kannada
Bilingual or Proficient (C2)
Telugu
Intermediate (B1)

Timeline

Guest Relations Officer

Landmark Hotels & Suites
07.2025 - Current

Event Manager

The Host Hub
11.2022 - 02.2025

Front Desk Agent

The Leela Palace Chennai
08.2020 - 02.2021

Internship

The Oterra Hotel
12.2019 - 06.2020

Diploma - International Hospitality and Hotel Management, Culinary Arts & Hotel Administration

Ask Institute of Hospitality Management

Pre-University (Grade 12) -

Govt First Grade College

SSLC (Grade 10th) -

Gurukula Vidya Mandira Kudur

INTERESTS

Guest relationship

Hostess

Cabin crew

Event Organizer


NOTABLE CLIENTS

  • MARLBORO
  • LEE
  • FIREBALL
  • HEINEKEN
  • UBER
  • VARIOUS EXPOS AND EXHIBITIONS

Achievements

  • Played a key role in elevating Landmark Grand Hotel’s ratings on both Booking.com and Agoda from 7.8 to 7.9 in a span of just 1 month, through proactive guest engagement and service excellence.
  • Earned personal mentions in 30+ guest reviews monthly, demonstrating a strong ability to create memorable guest experiences and build brand loyalty.

Hobbies

Travelling

Bike Riding

Dancing

Painting & Sketching

Hiking & Trekking

Learning new things


Pallavi Ravi