Pallavi Vaidya
Dubai
Summary
Experienced customer service professional dedicated to improving customer experiences and optimizing processes. Recognized for promoting teamwork and achieving results through flexible strategies and clear communication. Skilled problem-solver with a customer-centric mindset, consistently delivering exceptional service.
Overview
18
18
years of professional experience
Work History
Property Consultant
KHR Real Estate
Dubai
01.2025 - Current
- Built a solid network of industry professionals, resulting in valuable business partnerships and referrals.
- Assisted clients with property acquisitions, guiding them through the entire process from initial search to closing transactions.
- Expanded client base by participating in networking events, seminars, trade shows, and other industry-related activities that provided exposure to potential customers.
- Liaised with property owners and management companies, maintaining strong partnerships that facilitated seamless transactions and enhanced client satisfaction.
- Built strong relationships with clients through consistent communication and excellent customer service.
Area Manager
The Grooming Company
Dubai
11.2023 - 10.2024
- Led, trained and coached employees to consistently meet and exceed target KPIs.
- Monitored and responded to competitor activity to stay ahead of marketplace trends.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Promoted positive customer service experience by promptly resolving conflicts.
- Maintained positive, professional working environment to optimize staff and customer satisfaction.
- Evaluated employee performance, identifying high potentials for leadership roles and succession planning.
- Managed inventory levels across all sites, optimising stock control to meet customer demand without overstocking.
- Monitored compliance with health and safety regulations, maintaining a safe environment for both staff and customers.
- Implemented sustainability practices across operations, reducing environmental impact and promoting corporate social responsibility.
- Acted as a key point of contact for all operational issues within the area, resolving problems quickly and efficiently.
- Conducted regular performance reviews with team members, setting clear objectives and addressing any areas for improvement.
- Oversaw the launch of new store locations, from site selection through to grand opening, ensuring smooth operational transitions.
AREA MANAGER
AT CHI NAIL SPA
06.2019 - 07.2023
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
CUSTOMER RELATIONS OFFICER, SALON MANAGER
SPACES SALON LANDMARK GROUP OF COMPANIES
12.2013 - 05.2019
- Formulated and submitted expense and revenue reports to gauge growth and profits.
- Prepared equipment and materials to teach sessions for beautician trainees.
- Implemented and modified policies to improve quality standards.
- Monitored expenses and revenue to manage budget needs.
- Tracked purchases and shelf stock to maintain consistent inventory.
- Met with customers to discuss upcoming events and style requirements.
- Recruited, trained and supervised employees to perform best practices in salon management.
- Directed marketing initiatives to increase business directives.
- Coordinated with maintenance to repair or replace beauty equipment.
- Developed short-term and long-term goals for staff to maximise potential.
- Registered and updated client information on database to maintain complete records.
- Received and collected payments from clients to track daily transactions.
- Oversaw daily operations to promote safety, cleanliness and hygiene standards.
- Offered promos and discounts to attract more clients and increase salon business.
GUEST RELATIONS MANAGER
THE PARK HOTEL
12.2010 - 12.2012
- Greets, prepares and checks for the VIP guest's arrival and escorts guests to rooms
- Promotes and maintains good public relations
- Handles guest complaints and other related problems
- Co-ordinates with all departments concerned in order to maintain Front Office functions properly
- Approves and sign for allowances, rebates etc., as required by Front Office Cashier as well as authorizes charges to be made for late departures and/or compliments on them
- Follows up in credit check report, liaise with credit manager
- Assigns and Approves Duty roster for all Front desk staffs
- Responsible for front office operation during the absence of Front Office Manager (HO).
CUSTOMER SERVICE EXECUTIVE
AIR INDIA AT SURAT AND MUMBAI AIRPORTS
04.2007 - 04.2010
- Facilitated seamless check-in and boarding experience for passengers daily.
- Maintained a safe environment for passengers and staff, producing incident reports.
- Minimized passenger complaints, making public address announcements to inform about status updates, delays and emergencies.
- Provided effective baggage service, locating displaced baggage with 100% accuracy.
- Recommended special needs assistance improvements, boosting passenger satisfaction levels.
- Prevented unauthorized boarding by thoroughly inspecting and verifying passenger documentation.
- Operated boarding bridge, coordinating boarding and deplaning passengers.
- Smoothened check-in procedures by providing effective and efficient passenger assistance at self-service check-in kiosks.
- Rebooked itineraries, using ABACUS (Software) to calculate and collect fares with 100% accuracy.
- Maximized service efficiencies by ensuring clear communication with ground personnel and flight crews, using communications radio equipment.
- Processed payments and online bookings with zero error.
- Dealt with high-volume calls and emails competently to meet service targets.
- Planned travel itineraries for families and corporate clients with diverse needs.
Education
Bachelors - Business Administration
NIM Mumbai University
Mumbai12.2011
Skills
- Ability to thrive in high-pressure environments
- Effective relationship management
- Customer service focus
- Customer service expertise
- Effective negotiation abilities
- Proficient in resolving disputes
- Client engagement
Accomplishments
- Load and Trim Certification Training at Commercial Training College of Indian Airlines Ltd
- At Hyderabad for Boeing 737
- Airbus 319, 320 and 321
- DGR (Dangerous Good Regulation) Certification for passenger Handling & E- tkt acquaintance
- Certified personal by DERMALOGICA (Skin Brand)
- Certified personal by Histomer (Skin Brand).
Languages
English
Hindi
Timeline
Property Consultant
KHR Real Estate
01.2025 - Current
Area Manager
The Grooming Company
11.2023 - 10.2024
AREA MANAGER
AT CHI NAIL SPA
06.2019 - 07.2023
CUSTOMER RELATIONS OFFICER, SALON MANAGER
SPACES SALON LANDMARK GROUP OF COMPANIES
12.2013 - 05.2019
GUEST RELATIONS MANAGER
THE PARK HOTEL
12.2010 - 12.2012
CUSTOMER SERVICE EXECUTIVE
AIR INDIA AT SURAT AND MUMBAI AIRPORTS
04.2007 - 04.2010
Bachelors - Business Administration
NIM Mumbai University
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